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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk (Level 1) - **Company:** AMP Inc. - **Location:** Charlotte, NC, United States - **Salary:** $35,000.0 - $60,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Wi-Fi Technology, Information Technology, Gsuite - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c411f1e48fb94556 ## About the Role Do you have experience in macOS?, * You're genuinely helpful and patient, and you like solving problems for people * You can explain technical things in plain language * You're organized and reliable, and you follow through on every ticket * You're curious about technology and eager to grow in IT * You've embraced AI tools and use them to work smarter, while knowing when a human needs to step in * You're able to work on-site at our Charlotte, NC office, five days a week, * Some IT, technical support, or customer support experience. Internships, coursework, certifications, or hands-on tinkering all count * Solid understanding of Windows, macOS, and core business platforms (Microsoft 365 and Google Workspace) * Basic networking knowledge (Wi-Fi, DNS, VPN, printers), ideally on Ubiquiti (UniFi) gear * Familiarity with common MSP tooling is a plus, and we will train you on our full stack. We use NinjaOne for RMM, Huntress for security, and Iru for Apple device management, plus standard documentation and ticketing tools * Excellent communication and a customer-first attitude * AI-native: comfortable using modern AI tools to research and resolve issues faster * This is a full-time, in-office role at our Charlotte, NC office. It is not remote * CompTIA A+ or similar certification is a plus, not required, * Years of IT or technical support experience * What are your salary expectations? (annual, USD) * Tell us about a time you solved a tech problem for someone. What was it, and how did you approach it? * How do you use AI tools to learn or solve problems? * Do you hold any IT certifications (A+, Network+, etc.)? If so, which? (Type None if not) ## Description AMP Dynamic is an AI-native holding company that builds and acquires software businesses solving real-world problems. AMP IT is our managed IT services business. We keep companies running by managing their systems, securing their networks, and solving their technology problems fast. This is a Level 1 Help Desk role and a great entry point into IT. You'll be the first friendly voice when something breaks, resolving the day-to-day issues and escalating the tricky ones. We'll give you the tools, training, and AI leverage to grow quickly. This is a full-time, in-office role at our Charlotte, NC office. What you'll do * Be the first point of contact for client support requests by phone, email, and ticket * Troubleshoot and resolve common hardware, software, account, and connectivity issues * Set up and configure laptops, accounts, and software for new users, and handle onboarding and offboarding * Handle password resets, permissions, and basic network and printer issues * Document every ticket clearly and escalate complex issues to Level 2 and Level 3 * Work AI-native: use AI tools to diagnose, research, and resolve issues faster, with sound judgment about when to escalate ## Related Videos - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)