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# IT SUPPORT SPECIALIST

- **Company:** Mercedes Benz
- **Location:** Macon, GA, United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, VoIP, Device Drivers, Network Troubleshooting, Data Logging, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a5d29ad8e47497a3

## About the Role

Do you have experience in Technical writing?, * High-level knowledge of commonly used software, hardware, and applications

 * Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
 * Demonstrated written communication skills to create useful support logs
 * Analytical and problem-solving skills to troubleshoot and diagnose issues
 * Time management skills to provide updates and fixes within a promised time frame
 * Multitasking skills to assist multiple employees at once
 * Observational skills to recognize warning signs that indicate potential problems
 * Customer service skills to interact professionally and positively with employees and coworkers

Experience and Requirements:

 * 1 + Years of IT support experience (Required)
 * CompTIA certification is a plus
 * Automotive Industry is a plus
 * Ability to pass a criminal background check and drug test

## Description

The primary focus of our Onsite General IT Support position is ensuring that a company's employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

 * Generating sign ins for new hires during the onboarding process
 * Adding/removing and maintaining GoTo VOIP system
 * Troubleshooting Network Printers
 * Resolving IT support requests from employees
 * Answering employee questions regarding computer systems
 * Gathering and analyzing data to diagnose problems with computer systems
 * Changing configurations, settings, and permissions to fix computer issues
 * Installing new software and hardware drivers and updating existing ones as needed
 * Updating employees on the status of their service requests
 * Logging all service requests and updating tickets as needed


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