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# Helpdesk Technician I

- **Company:** The IMA Financial Group, Inc.
- **Location:** Wichita, KS, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Desktop Optimization Pack, Issue Tracking Systems, Office365, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b6b7e2264c77f90d

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * Associate degree preferred or 1-2 years' equivalent work experience in computer technology-related fields required.

 * CompTIA A+ Certification or demonstrated equivalent work experience or certification preferred.
 * 1-2 years' current Microsoft desktop operating system, mail client and applications experience preferred.
 * 1-2 years' experience working in help desk roles required.
 * Excellent oral, presentation, analytical and written communication skills required.
 * Exceptional focus on customer service required.

## Description

* Supports and demonstrates IMA's core values.

 * Values and understands the importance of diversity, equity, and inclusion among all IMA associates.

 * Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs.

 * Respond to customer issues via phone, email and computer chat

 * Provide customer assistance

 * Document customer interactions

 * Escalate issues to the next Tier with next level of difficulty

 * Follow-up with customers to ensure issues are resolved

 * Troubleshoot and triage end user desktop/hardware, operating system, and application problems

 * Support the use and functionality of Microsoft Office 365 applications.


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