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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 IT Support Specialist - **Company:** DYNAGRID HOLDCO INC. - **Location:** Winchester, IN, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, BitLocker Drive Encryption, Microsoft Outlook, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Office365, Peripherals, Microsoft Onedrive, Bug Reporting, Patch Management, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=148e539e8c9d4fee ## About the Role Do you have experience in iOS?, * Familiarity with Entra ID / Active Directory user administration. * Experience with PDQ Deploy or similar patch management tools. * Experience with MDM/EMM platforms for iOS and Android. * Exposure to BitLocker, SharePoint, and OneDrive administration. * CompTIA A+, Network+, or Microsoft 365 certifications. ## Description DynaGrid is hiring a full-time Level 1 IT Support Specialist to provide frontline technical support onsite at Cobalt Civil in Winchester, IN, with remote support for the broader DynaGrid organization. This is a hands-on, execution-focused role for someone who enjoys solving day-to-day technical problems, keeping users productive, and maintaining clean documentation. The position does not include infrastructure design or advanced systems administration - those responsibilities sit with the IT leadership team Responsibilities * Core Responsibilities * Provide Tier 1 helpdesk support via phone, email, and ticketing system - password resets, MFA, account unlocks, printer issues, and basic connectivity troubleshooting. * Deliver onsite technology support at the Cobalt Civil office in Winchester, IN, including hardware, peripherals, printers, and conference room AV. * Image, deploy, and configure Windows 11 laptops and desktops per documented build procedures (BitLocker, PDQ, baseline applications). * Handle user account lifecycle tasks in Entra ID and Active Directory: new hire setup, terminations, password resets, MFA, group membership, and shared mailboxes. * Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. * Enroll and manage mobile devices in MDM/EMM (iOS and Android) and assist with company phone provisioning. * Perform basic network troubleshooting (Wi-Fi, VPN, connectivity, ISP coordination) and escalate persistent issues. * Maintain accurate asset inventory: peripherals, licenses, spare equipment; flag low stock and end-of-life hardware. * Assist with patching, Windows updates, and PDQ deployments to verify endpoint compliance. * Log and document 100% of tickets; escalate appropriately with detailed troubleshooting notes and reproduction steps. * Document procedures, fixes, and office-specific runbooks in SharePoint to grow a self-service knowledge base. * Assist with IT inventory audits, equipment returns, and onsite vendor escort as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [Dev Digest 162: AI careers, MCP, AWS best practices & floppy sweaters](https://www.wearedevelopers.com/magazine/571-dev-digest-162-ai-careers-mcp-aws-best-practices-floppy-sweaters) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 190: GitHub A11Y action, >12s Sora 2 videos and 42 CSS units!](https://www.wearedevelopers.com/magazine/642-dev-digest-190-github-a11y-action-12s-sora-2-videos-and-42-css-units) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)