> Markdown version of [/jobs/ext/576216-helpdesk-associate](https://www.wearedevelopers.com/jobs/ext/576216-helpdesk-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Associate - **Company:** LIGHTHOUSE LABS LLC - **Location:** Downers Grove, IL, United States - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Network Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Gsuite, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e51161774a2199ef ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; an associate's or four-year degree in IT, computer science, or a related field preferred. * One or more years of helpdesk, desktop support, or IT support experience. * Working knowledge of Windows and macOS and of Microsoft 365 and/or Google Workspace at the end-user level, including hardware, software, peripherals, printing, and network troubleshooting. * Strong analytical, problem-solving, and communication skills; able to explain technical issues to non-technical users and learn new tools quickly. * Ability to prioritize multiple requests in a dynamic environment, with reliability, accountability, and a strong client-service mindset. * Successful completion of background checks and any clearances required to work on-site in a K-8 school environment. Preferred Experience with a 1:1 device program; MDM (Apple School Manager, Jamf, Intune); school systems (SchoolPass, Veracross); certifications (CompTIA A+/Network+, Microsoft, Apple, Google); MSP experience; and tools such as Kaseya, Autotask and IT Glue., * Schedule & environment. Full-time, on-site during school hours with seasonal flexibility (summer, year-end, start-of-school); requires lifting equipment up to ~50 lbs. ## Description Lighthaus Labs is a managed IT services provider based in IL serving independent schools and nonprofits. The IT Helpdesk Associate is a full-time Lighthaus Labs employee assigned to provide dedicated, on-site technology support at a private K-8 school as part of our managed services engagement. As the first point of contact for faculty, staff, and students, the Associate diagnoses and resolves day-to-day hardware, software, connectivity, and device issues and follows each through to timely resolution. The role spans end-user support, device and 1:1 program management, hardware and inventory maintenance, and vendor coordination - delivered to Lighthaus Labs service standards and in close coordination with the School's Director of Technology., * Serve as the first point of contact for technology support requests from faculty, staff, and students via phone, email, chat, ticket, and in person, providing timely, courteous responses - including appropriate hand-off or escalation for items outside direct IT scope. * Identify, investigate, diagnose, and resolve problems with software, hardware, peripherals, printing, and connectivity; guide users through troubleshooting and explain technical concepts to non-technical audiences. * Log, categorize, prioritize, and resolve support tickets within Lighthaus Labs service standards, escalating higher-tier issues to senior engineers with clear context, and maintain accurate system, configuration, and asset documentation (e.g., IT Glue) while following Lighthaus Labs SOPs, escalation paths, and security protocols. * Maintain the student 1:1 device/tablet program, ensuring devices are in working order and coordinating repairs with hardware vendors. * Image, configure, enroll, and deploy devices through mobile device management tooling (e.g., Apple School Manager, Jamf, Intune), and manage year-end collection and start-of-year redeployment. * Maintain an accurate inventory of all school-owned technology hardware (computers, monitors, network devices, printers, cameras, peripherals, and equipment generally valued over $200), tracking asset tags, serial numbers, assignment, and condition, and support procurement, receiving, tagging, and deployment. * Support classroom technology, audiovisual equipment, printing, and campus wireless connectivity, and configure, maintain, and support the school's dismissal and visitor-management system (e.g., SchoolPass, Veracross, Verkada). * Provide end-user support for identity, email, and collaboration platforms (Microsoft 365 and Google Workspace), and assist with account provisioning and de-provisioning following documented onboarding and offboarding procedures. * Arrange and coordinate vendor service and warranty work under the direction of Lighthaus Labs and the School's Director of Technology, and document vendor contacts and escalation paths. * Provide IT support for summer programs and seasonal cycles, including room technology setup, year-end device collection, and start-of-school readiness. * Maintain the confidentiality of student, family, staff, and institutional data consistent with School and Lighthaus Labs policies; act professionally; and perform additional duties as assigned. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Developers don't need onboarding, do they? 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