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# IS Systems Support Technician

- **Company:** SALIDA HOSPITAL DISTRICT
- **Location:** Salida, CO, United States
- **Experience:** Experienced
- **Salary:** $51,646.0 - $75,317.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Information Systems, Issue Tracking Systems, Remote Access Technology, Workflow Management Systems, Os Ticket, Information Technology, User Administration, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1e39e86cd5d33295

## About the Role

Do you have experience in Ticketing system technical support?, * Three to five years of IS systems support experience; or equivalent combination of education and experience.

## Description

We are seeking a skilled and motivated IS Systems Support Technician to join our Information Systems team. This role is responsible for resolving escalated tickets, managing hardware inventory, fulfilling Access Requests and forms creation. The ideal candidate will work independently and will support hardware, and software, configuration and deployment., Inventory & Purchasing

 * Maintain accurate inventory of PCs, peripherals, and IT supplies
 * Assist with quoting, ordering, receiving, and documenting purchases

User Access Management

 * Assist in setting up new user accounts and access based on roles
 * Manage changes and terminations in Active Directory, email, remote access, EHR, and other systems

Technical Support & Ticket Resolution

 * Support desktop technicians by managing the IT ticket queue
 * Troubleshoot, prioritize, and escalate issues as needed

Project Implementation

 * Configure and deploy hardware/software for department and enterprise projects
 * Contribute to workflow design and execution

Workflow & Process Improvement

 * Analyze clinical and administrative workflows to identify inefficiencies
 * Recommend and implement improvements in coordination with CIS staff
 * Downtime Planning

 * Work with Emergency Management to design and document department-specific downtime procedures

EHR & Clinical Documentation

Collaborate with clinical teams and informatics to build and maintain EHR documentation workflows


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