> Markdown version of [/jobs/ext/576668-trade-support-engineer](https://www.wearedevelopers.com/jobs/ext/576668-trade-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Trade Support Engineer - **Company:** Valkyrie Trading - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $87,500.0 - $177,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Data Analysis, Bash Shell, Command-Line Interface, Code Generation, Linux, JSON, Python (Programming Language), Windows PowerShell, Reference Data, Standard Sql, Extensible Markup Language (XML), Parquet, Datadog, Scripting, Software Troubleshooting - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3a06f62aa7c3418c ## About the Role Do you have experience in Windows support?, + 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role. + Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments. + Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data. + Working knowledge of SQL for querying trade, position, and reference data during investigations. + Familiarity with data formats like JSON, XML, and Parquet. + Familiarity with current code generation AI tools. + A track record of troubleshooting application and OS-level issues calmly under pressure. + Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams. + Detail-oriented, with a strong bias toward documentation and repeatable process. + Ability to manage shifting priorities in a fast-moving environment. + Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed. + Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings., + Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle. + Hands-on experience interfacing with exchanges and clearing firms. + Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH). + Exposure to observability tooling and incident-management practices. Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level. ## Description As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense. Day to day, you will: * Monitor the production trading environment and respond to alerts in real time. * Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2). * Deploy and configure proprietary and third-party trading applications. * Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation. * Assist with risk and compliance reporting. * Occasional handling of datacenter and trading desk hardware. * Write scripts to automate repetitive workflows and accelerate your own troubleshooting. * Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives. Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation. * ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Parquet, Delta, Iceberg & Ducklake - An introduction for developers](https://www.wearedevelopers.com/videos/100075-parquet-delta-iceberg-ducklake-an-introduction-for-developers) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [OLAP for AI Applications and why you should care](https://www.wearedevelopers.com/videos/100212-olap-for-ai-applications-and-why-you-should-care) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)