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# IT Help Desk Technician

- **Company:** Magnolia Health Systems
- **Location:** Indianapolis, IN, United States
- **Salary:** $41,000.0 - $69,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Data Security, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Network Architecture, Network Connections, Remote Access Technology, Wi-Fi Technology, Information Technology, Laptops, User Accounts
- **Published:** June 20, 2026
- **Apply:** https://www.careerjet.com/jobad/us9d9022cc4e39aa7e5f168a22956c84ed

## About the Role

* Strong experience in Windows environments, Active Directory, and network infrastructure
 * Experience overseeing multi-site operations strongly preferred
 * Healthcare or long-term care experience preferred
 * Proven ability to manage vendors and IT projects
 * Strong problem-solving and decision-making skills

## Description

About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN.
About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to-

 * Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
 * Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
 * Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
 * Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
 * Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
 * Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
 * Ensure data security and confidentiality by following company policies related to system access and protected information
 * Escalate complex technical issues to appropriate internal teams or external vendors as needed
 * Maintain inventory of IT equipment and coordinate repairs or replacements


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