> Markdown version of [/jobs/ext/576955-desktop-technician](https://www.wearedevelopers.com/jobs/ext/576955-desktop-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** Mainstay Technologies - **Location:** Lawrence, MA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Issue Tracking Systems, Microsoft Software, Networking Basics, Microsoft SharePoint, Data Import/Export - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c4777052cc7e0bd ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * One year of experience in troubleshooting or working with Windows computers * Knowledge and understanding of basic network protocols * Experience supporting a network preferred * Experience in Customer Service preferred * Formal Education- Associates or certifications preferred * Proven customer support experience * Strong phone contact handling skills and active listening * Familiarity and interest in supporting networked computer environments based on PC and Microsoft technologies are desirable * Microsoft, CompTIA, or other relevant IT certifications achieved or working toward (preferred) Skills for Success * Strong interpersonal skills; enjoy working in a team and with clients * Strong problem-solving skills with the ability to take a challenging problem and break it down * Committed professionalism; showing up on time, working hard, and committed to the success of the team * Ability to flourish in a fast-paced environment * High level of ownership with minimal supervision * Ability to multitask with close attention to detail * Excellent technical aptitude with an ability to learn quickly Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 20 pounds at times. * Travel between offices and to client sites is required ## Description * Install new Windows computers and client peripherals at client sites, following up with users to ensure set-up meets the user's needs, and educate users on their technology * Set up clients per documented specifications, testing new technologies for any errors in setup * Transfer data and set up applications with as close to 100% accuracy as possible * Assist in the management of PC Deployment Projects that vary in complexity * Document and create detail-oriented notes to assist with future troubleshooting Client Repairs: Quickly and efficiently resolve onsite client issues * Handle issues and troubleshooting with support from the team, understanding how technology affects clients' businesses, and help our clients get back to work * Answer questions from clients about their technology, educating clients on the issues that are being repaired, and helping the user understand the resolution * Wipe and reload PCs upon request * Work with 3rd party vendors to repair hardware malfunctions Time Management and Scheduling: Maintain accurate time entries and effective time management to ensure productivity in a fast-paced work environment. * Make every effort to meet all scheduled appointments, demonstrating a high degree of reliability and punctuality. * Immediately notify the Technical Services Coordinator/Management team in the event of any potential scheduling issues, conflicts, or unavoidable changes, ensuring minimal inconvenience to clients * Communicate effectively and professionally with clients about any changes to their appointments, always prioritizing their satisfaction and understanding. * Review timesheets to ensure Agreements are attached to all billable time entries and appropriate billable/nonbillable time is reflected * Follow and adhere to agreement SLAs, managing time to ensure prompt responses Maintain Accurate Documentation: With uncompromising commitment to excellence, Desktop Technicians maintain, update, and validate client documentation. * Maintain accurate documentation of infrastructure and Line of Business applications * Review Client Configurations at each touchpoint throughout a service request * Review the SharePoint folder with client information to verify accuracy * Take ownership and reach out to the client and Client Technology Manager (CTM) when documentation is outdated * Adhere to and assist in the continual improvement of client documentation, following Mainstay's best practices and client policies & procedures * When documenting service requests, ensure: * Proper documentation and configurations are attached * Escalation notes when routing is necessary are contained * Summary lines are accurate and descriptive * All client correspondence occurs within the ticketing system (not Outlook) * Correct statuses are used when managing tickets * Regularly audit and update client notes to maintain accuracy, Because this role includes regular in-person client meetings, applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)