> Markdown version of [/jobs/ext/576991-it-help-desk](https://www.wearedevelopers.com/jobs/ext/576991-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** FLAVOR & FRAGRANCE - **Location:** Mahwah, NJ, United States - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, JIRA, Basic Access Authentication, Microsoft Outlook, Computer Maintenance, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Networking Basics, Remote Desktop Services, Azure Active Directory, TCP/IP, VPN Clients, Wi-Fi Technology, Office365, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology, User Administration, Servicenow, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9ef216ededd24bc ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Software & Remote Environments: Experience supporting Microsoft 365 suite (Outlook, Teams, Word, Excel, OneDrive) and familiarity connecting to Remote Desktop environments. * Hardware & AV: Familiarity with desktop/laptop components, docking stations, network printers, mobile devices, and dedicated Microsoft Teams conference room hardware. * Ticketing Systems: Basic familiarity with IT Service Management (ITSM) ticketing workflows (e.g., Jira Service Desk, ServiceNow, Freshservice, or similar). Preferred (Plus): * Basic exposure to Active Directory (AD) users and computers or Microsoft Entra ID. * Familiarity with endpoint security agents (antivirus, VPN clients). * Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting). Soft Skills & Core Competencies * Customer First Mindset: Exceptional patience, empathy, and a positive attitude when dealing with frustrated users. * Communication: Ability to translate complex technical jargon into clear, easy-to-understand instructions for non-technical employees. * Dependability: Strong time-management skills with the ability to prioritize tickets in a fast-paced environment. * Thirst for Learning: A proactive drive to expand technical skills and shadow senior team members. Education & Experience Requirements * Experience: 0-2 years of experience in an IT support, customer service, or call center environment. * Education: High School Diploma or equivalent required; Associate's degree in Computer Science, Information Technology, or related field is a plus. * Certifications (Optional/Preferred): CompTIA A+, Network+, or Microsoft Fundamentals certifications are highly desirable. ## Description The Help Desk Technician Level 1 serves as the primary point of contact for internal employees experiencing technical issues. This role is responsible for providing initial triage, troubleshooting, and resolution for basic hardware, software, network, and peripheral issues. The ideal candidate possesses strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer service., * First-Line Support: Acknowledge, log, and triage incoming IT support requests via ticketing system, email, phone, and walk-ups. * Troubleshooting & Resolution: Diagnose and resolve basic technical issues involving Windows 10/11 operating systems, Microsoft 365 applications, printers, Wi-Fi connectivity, and hardware peripherals. * Identity & Access Management: Perform basic user account management tasks, including password resets, onboarding/offloading user accounts, multi-factor authentication (MFA) setups, and account unlocking within Active Directory. * Conference Room Support: Provide hands-on and remote support for conference room AV setups, specifically troubleshooting and maintaining Microsoft Teams Rooms (MTR) dedicated devices and displays. * Workstation & Remote Desktop Support: Assist users with local workstation connectivity and troubleshoot basic access issues within local computer and Remote Desktop (RDP) environments. * Hardware Maintenance: Provide basic physical hardware support, including installing desktop equipment and routinely replacing battery backups (UPS units) in office setups. * Escalation Management: Document troubleshooting steps clearly within tickets and efficiently escalate unresolved, complex issues to Level 2/3 technicians or systems administrators. * Documentation & Inventory: Maintain accurate inventory records for IT hardware and software assets. Create clear, step-by-step user manuals, "How-To" guides, and internal process documentation for routine IT workflows to build out the IT knowledge base. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)