> Markdown version of [/jobs/ext/577038-user-support-specialist-iii](https://www.wearedevelopers.com/jobs/ext/577038-user-support-specialist-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Specialist III - **Company:** Ringling College of Art and Design - **Location:** Sarasota, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Client Server Models, Issue Tracking Systems, Microsoft Office, Print Servers, Windows Remote Assistance, Cloud Services, Software Deployment, Information Technology, Patch Management - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b15de6cf672fecb ## About the Role Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Experience supporting Windows and macOS operating systems. * Working knowledge of Microsoft Office/Office 365 and other standard desktop software packages. * Experience with operation and troubleshooting equipment associated with AV and presentation systems. * Commitment to customer service; excellent interpersonal /human relations skills; strong oral and written communications skills. * Demonstrates self-motivation and strong creative abilities. * Ability to interact with customers in various forms and handle communications with diplomacy and tact. * Demonstrates ability to work in a team environment. * Exhibits sound judgment and maintain confidentiality. * Excellent organizational, troubleshooting and problem-solving skills. * Ability to lift 50lbs and push and/or pull a cart. * Ability to work a flexible schedule to support evening and weekend events. Education and Experience Minimum: * Graduation/certification from a technical program in computer or IT related field or equivalent combination of training and experience. * Five years of hands-on technical experience of desktop administration and support. Preferred: * Bachelor's degree in computer science, mathematics, or other computer related areas. * Experience with mobile device management (MDM) solutions, enterprise desktop remote assistance tools, imaging, remote application deployment and patch management. * Work experience in a Higher Education environment. * Windows Active Directory/Domain experience. ## Description The User Support Specialist is responsible for managing a portfolio of workstations, applications and services. These services include print servers, printers, desktop workstations, notebooks, AV equipment, sound equipment, and other core applications. Provides technical support to users both in person and over the phone, as well as through an online ticketing system in an efficient and accurate manner. Performs, coordinates, and documents routine and non-routine installation and maintenance on computing, printing and AV materials and equipment. Makes every effort to apply and inform users of best practices and proactively address potential issues to minimize client impact., Note: The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required. * Provides macOS and Windows technical support to the campus community. * Supports hardware and software, including installation, configuration, testing, maintenance and troubleshooting of both on premises and cloud solutions. * Reviews help desk tickets on an ongoing basis and provides Tier 2-3 help desk and end user support. * Escalates issues appropriately to ensure a timely resolution. * Documents and suggests changes to processes and policies that directly affect the end user. * Prepares and provides end user education activities for utilizing technology services as well as educating users on policies and procedures. * Supports desktop client level security in a client/server environment. * Prepares and maintains documentation. * Collaborates with and assists other Institutional Technology teams as well as outside vendors with projects. * Determines the most effective way to resolve the client's technical issues and proactively addresses potential issues. * Engages in research and in-depth troubleshooting to resolve issues. * Fully documents solutions and steps taken in an online ticket management system in a clear, useful, concise and meaningful manner. * Responds to tickets in a prompt and clear manner to gather the information needed to resolve issues. * Configure and troubleshoot Smartphones and other mobile devices within a corporate environment. * Performs special projects and other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)