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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Services Technician - **Company:** FIT Technologies - **Location:** Cleveland, OH, United States - **Salary:** $47,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Networking Hardware, Microsoft Office, Network Protocols, Software Tools, TCP/IP, Virtual Local Area Networks, Guidewire PolicyCenter, Computer Equipment - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0244d4ce06157234 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * Display a professional, reliable, trustworthy, and positive demeanor. * Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. * Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. * Have organizational skills with strong orientation to detail and ability to follow-through on tasks. * Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. * Have experience with Microsoft Office applications. * Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. * Be familiar with network-based PC operating system deployment. * Possess ability to maintain confidentiality of information accessed, processed, or stored. * A+, Network+, MTA, MCSA certifications are desirable. * Able to: o work and adapt in an evolving-priority environment. o follow processes and protocols. o meet deadlines and to manage multiple tasks simultaneously. o ensure physical cabling meets desired standards. o learn software tools/applications (e.g., asset tracking and ticketing system) WORKING CONDITIONS + REQUIREMENTS Working conditions are normal for an office environment and will require: * Reliable transportation, valid driver's license, and valid vehicle insurance. * Local travel and occasional travel to other parts of Ohio or out of state. * May require occasional evening and weekend work. * Must be able to lift/carry 50lbs. * May occasionally require work weeks over 40 hours. ## Description The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service., * Build and maintain relationships with clients and other team members. * Perform software/hardware upgrades. * Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. * Maintain daily service calls and meet requested SLA time frames based on client expectations. * Provide detailed progress updates in a timely and accurate manner. * Perform routine maintenance following company and vendor standards. * Work to ensure physical cabling infrastructure meets desired standards. * Participate in equipment liquidations. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)