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# Help Desk Technician I-II

- **Company:** Cook Inlet Housing Authority
- **Location:** Anchorage, AK, United States
- **Salary:** $65,000.0 - $77,501.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Networking Basics, Software Troubleshooting, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ceef80cc140197c

## About the Role

Do you have experience in Software troubleshooting?, Do you have a Associate's degree?, We are looking for the IT professional who will fit with our established team. Skills are important but who you are and how you show up matters to us-whether you're just starting out in IT or have years of experience. Here's what we're after:

 * Attention to detail matters to you even if it doesn't seem to matter to others.
 * Ability to quickly shift gears, juggle priorities, and meet multiple deadlines.
 * Strong critical thinking and problem-solving capabilities.
 * Magic power to effectively code switch geek speak into layman's terms, in both written and verbal communications.
 * Someone who's dependable, proactive, and likes working collaboratively.
 * Familiarity with Microsoft Office Suite, Windows operating systems, and basic network troubleshooting.

Help Desk Technician I

 * Associate's degree in information technology/computer science or closely related field. Experience may be substituted on a year-for-year basis.
 * 1 year of IT or technical support experience.
 * 2 years of customer service experience.

Help Desk Technician II (Everything from Level I, plus:)

 * 2-3 years of IT experience, particularly in network or desktop support.
 * 3-4 years of customer service experience.
 * Preferred certifications: CompTIA A+, Network+, or Microsoft Certifications., * IT and/or network or desktop support: 1 year (Required)

## Description

* Answer questions, provide advice, and make tech life easier for everyone.
 * Keep track of issues and follow up to make sure they're fully resolved.

Keep Things Running Smoothly:

 * Set up, troubleshoot, and maintain computers, software, and networks.
 * Manage user access and permissions (so the right people have what they need!).
 * Keep our systems updated and secure.
 * Keep track of IT inventory and software licenses.

Make Tech Less Scary:

 * Train staff on our tools and apps so they feel confident using them.
 * Work with our in-house Communications team to help create easy-to-follow guides for common tech questions.


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