> Markdown version of [/jobs/ext/577107-it-engagement-coordinator](https://www.wearedevelopers.com/jobs/ext/577107-it-engagement-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engagement Coordinator - **Company:** Horace Mann Educators Corporation - **Location:** Plano, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $66,500.0 - $92,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Systems Development Life Cycle, Information Technology - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6d621108740f597 ## About the Role Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, Information Technology, or related field (or equivalent experience). * 2-5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role. Skills & Competencies Relationship & Communication * Strong ability to build relationships across business and IT stakeholders. * Clear and effective communicator, able to simplify complex information. * Skilled in facilitating discussions to clarify scope, priorities, and ownership. Operational & Analytical Strength * Highly organized with the ability to manage multiple workstreams simultaneously. * Strong analytical skills with the ability to interpret metrics and identify bottlenecks. * Comfortable making intake and workflow decisions within defined frameworks. Delivery Knowledge * Solid understanding of SDLC and IT delivery practices. * Experience supporting intake processes and coordinating workflows. * Ability to support consistent handoffs and identify gaps in delivery processes. ## Description The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices., * Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately. * Coordinate intake activities to ensure efficient progression from request through delivery. * Ensure intake artifacts are complete, accurate, and actionable. * Support intake decisions within established governance and prioritization frameworks. * Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework. * Maintain visibility of work across intake and delivery stages for multiple teams. * Communicate updates on priorities, timelines, and decisions to stakeholders. * Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle. Cross-Functional Coordination * Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development. * Support delivery readiness by coordinating handoffs and aligning work across teams. * Identify workflow gaps and help drive alignment across projects, enhancements, and operational work. * Ensure work remains visible, prioritized, and progressing according to plan. Metrics, Reporting & Operational Insights * Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health). * Develop reporting views that enhance transparency and support decision-making. * Identify trends, risks, and constraints, escalating as needed. * Provide insights to improve prioritization, capacity planning, and delivery performance. Process Improvement * Identify inefficiencies in intake and delivery workflows. * Recommend and support implementation of process improvements that increase consistency and reduce delays. * Contribute to continuous improvement initiatives across the IT/Digital organization., * Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting. * Promote practical and responsible use of AI to improve speed, efficiency, and quality of work. * Support adoption of emerging tools and best practices across teams. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Navigating the AI Revolution in Software Development](https://www.wearedevelopers.com/videos/1266-navigating-the-ai-revolution-in-software-development) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Introduction to Responsible AI: Balancing Value and Risk](https://www.wearedevelopers.com/videos/1972-introduction-to-responsible-ai-balancing-value-and-risk) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)