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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Specialist - **Company:** Iowa Donor Network - **Location:** Altoona, IA, United States (Remote available) - **Salary:** $52,600.0 - $65,700.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Cloud Computing, Microsoft Office, Windows Servers, Software Deployment, Peripherals, Information Technology - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=faca31c4dadd69dd ## About the Role Do you have a valid Driver's License license?, Do you have experience in IT department experience?, Do you have a High school diploma or GED?, * High school diploma or GED and a minimum of 6 months of experience in computer/information technology support. * A minimum of 6 months of experience in networking and PC operating systems required. * Experience in Office 365 administration preferred. * Experience with remote support preferred. * Willing to work a rotating 24/7/365 on call schedule Skills and Abilities: * Critical thinking and troubleshooting skills. * Customer service skills. * Time management skills and the ability to work independently. * Maintain a valid driver's license and be insurable through IDN's insurance. * Make timely and appropriate decisions. * Comfortable in a fast-paced work environment. * Maintaining confidentiality., * Must have a high level of customer service and ability to communicate to a diverse audience. * Requires travel between office locations and the ability to work evenings or weekends. * Lift equipment and supplies weighing up to 50 lbs. * Possible mental and visual fatigue associated with detailed work. * Express ideas verbally and convey detailed or important spoken information. * Receive detailed information through oral and auditory communication. * Maintain a current valid driver's license and be insurable through IDN's insurance. * Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.) ## Description Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. * In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire, A critical part of the IDN mission, this position uses their problem-solving skills to resolve issues dealing with technology and is the core group for troubleshooting technology issues preventing donation. Works with the Information Technology team to manage the support desk, resolving problems, documenting solutions, and providing user training when necessary., * Provide technical support. * Purchase, configure, and maintain computer systems, peripherals, and other devices. * Manage software installations, updates, and licenses. * Maintain accurate inventory, knowledge base articles, and support desk resolutions. * Conduct training sessions for staff on new technologies and IT practices through written documentation, in-person presentations, or other methods. * Manage on-prem and cloud-based systems such as Active Directory, Windows Server, Office 365, Phone systems, and others. * Oversee IT projects. * Dedicate time to personal development projects that contribute to professional growth and improve IT services. * Engage in ongoing training and professional development activities to enhance technical skills and stay updated with the latest IT practices and technologies. * Performs other related duties as assigned., * It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. * Employee's obligation to maintain the confidentiality of information shall survive the termination of employee's employment with IDN. * All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an "at will" employment relationship. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)