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# Tier 1 Tech Support- Help Desk

- **Company:** Colonial Electric
- **Location:** King of Prussia, PA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Device Drivers, Data Logging, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d11438e6c1c41eb9

## About the Role

Do you have experience in IT department experience?, * Minimum two years of relevant experience in a help desk/IT support role

 * Certifications such as A+ / Network + / Microsoft are preferred but not required
 * High-level knowledge of commonly used software, hardware and applications
 * Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
 * Demonstrated written communication skills to create useful support logs
 * Analytical and problem-solving skills to troubleshoot and diagnose issues
 * Time management skills to provide updates and fixes within a promised time frame
 * Multitasking skills to assist multiple employees at once
 * Observational skills to recognize warning signs that indicate potential problems
 * Customer service skills to interact professionally and positively with employees and coworkers
 * Reliable transportation is required.

## Description

As the first point of contact for internal customers, the Help Desk representative helps businesses manage the day to day operations to stay productive.

With access to the technology and the means to provide support, the tech support representative can do great things!

You will support a variety of team members, including a warehouse operations team. You will be asked to prioritize requests as they come in and resolve issues on a daily basis.

Successful Help Desk Support Specialists will go above and beyond to assist in making the operation run smoothly. If you feel as though you are up for the challenge, then Colonial
Electric is a great place for you to continue your IT journey!, * Resolving IT support requests from employees

 * Answering employee questions regarding computer systems
 * Gathering and analyzing data to diagnose problems with computer systems
 * Changing configurations, settings and permissions to fix computer issues
 * Generating sign ins for new hires during the onboarding process
 * Installing new software and hardware drivers and updating existing ones as needed
 * Updating employees on the status of their service requests
 * Logging all service requests and updating tickets as needed
 * Travel to our branches to do field work under supervision with 24 hours notice, or in the event of an outage
 * Weekly on call hours to assist Colonial Electric's 24/7 operation, an on-call schedule is provided weekly. Hours will be between 5 pm and the start of the new business day. Compensated via overtime hours.


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