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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineering Manager - CX/CCaaS Platform (Remote) - **Company:** SANGOMA LLC - **Location:** Phoenix, AZ, United States (Remote available) - **Salary:** $125,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Automatic Call Distributor, Application Programming Interfaces (APIs), Amazon Web Services, Data Analysis, Software Applications, Automation of Tests, Microsoft Azure, VoIP, Software as a Service, Cloud Computing, Cloud Engineering, Code Review, Continuous Integration, Relational Databases, Distributed Systems, Session Initiation Protocols, Python (Programming Language), PostgreSQL, MySQL, Node.Js, Software Engineering, Systems Integration, Software Technical Review, WebRTC, Software Organization, Google Cloud, Git, Kubernetes, Infrastructure Automation Frameworks, Information Technology, Docker, Elixir, Golang, Programming Languages, Microservices - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5567cfe4d2496e8f ## About the Role Do you have experience in Technology management?, This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments., * 8+ years of software engineering, platform engineering, or related technical experience. * 5+ years of engineering management experience leading software engineering teams. * Experience managing remote and globally distributed engineering teams. * Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments. * Strong software engineering background with experience in modern application development and distributed systems. * Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js. * Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications. * Experience with Linux/Unix environments. * Experience with PostgreSQL, MySQL, or similar relational databases. * Experience with Git, CI/CD pipelines, automated testing, and modern software development practices. * Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. * Strong communication, leadership, coaching, and stakeholder management skills. Preferred Qualifications * Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations. * Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies. * Experience with Asterisk, FreeSWITCH, or similar communications platforms. * Experience with Elixir and Phoenix. * Experience with AWS, Azure, or Google Cloud. * Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms., Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please. ## Description * Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones. * Foster a culture of accountability, collaboration, innovation, and continuous improvement. * Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions. * Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance. * Guide architecture discussions, technical design reviews, and engineering best practices. * Participate in code reviews and provide technical leadership to engineers and technical leads. * Drive the successful delivery of new features, enhancements, integrations, and platform improvements. * Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code. * Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence. * Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. * Recruit, develop, and retain top engineering talent while supporting career growth and team engagement. ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Your next 10x engineer isn't in your city. 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