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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Freight Inc. - **Location:** Denton, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $58,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Microsoft Outlook, Computer Programming, Multi-Factor Authentication, Issue Tracking Systems, IT Management, Windows Remote Assistance, Microsoft SharePoint, Software Engineering, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Laptops - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d57c573640b30f1 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * 2+ years of IT support experience * Associates degree or higher in a relevant subject area * Understanding & experience of the outlined technology areas above * Strong customer service, communication, and problem-solving skills * Experience directly supporting company leaders * Ability to support both onsite and remote employees effectively * Experience with IT ticketing systems Preferred Qualifications * Experience with or familiarity in: * Automating common support workflows is a plus * Azure infrastructure familiarity is a plus * Coding experience is a plus * Entra ID Conditional Access & Sign-In log troubleshooting * CompTIA A+ or similar certification is a plus * Microsoft certifications are a plus * Past experience in logistics is a plus What Makes You a Great Fit * You enjoy helping people and solving technical problems * You are patient, organized, and responsive * You are eager to learn modern IT and security practices * You take ownership of issues and escalate appropriately ## Description We are seeking a technically motivated IT Support Analyst to join our IT team. This role serves as the first point of contact for employee IT support, providing both in-office and remote assistance to ensure a seamless technology experience., We are seeking a technically motivated IT Support Analyst to join our IT team. This role serves as the first point of contact for employee IT support, providing both in-office and remote assistance to ensure a seamless technology experience. The ideal candidate will have a strong interest in business apps (Microsoft 365), Identity (Entra ID), and MDM (InTune), with an opportunity to grow in a logistics focused IT environment. This role primarily focuses on end-user support, with opportunities to assist in endpoint, identity, and security administration as experience grows. **This position is onsite in Denton TX, hours are 7 AM to 4 PM CST Monday to Friday. After 90 days you are eligible to get one work from home day on Tuesdays. Two years in you are eligible to do two work from home days anyday Monday to Friday.** What You'll Do: End User Support (Onsite & Remote) * Provide front-line technical support to employees via phone, chat, RMM tools, ticketing system. * Troubleshoot and resolve issues related to: * Workstations, laptops, and peripherals * Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) * Deliver excellent customer service with clear communication and timely updates * Support line of business apps as required * Provide occasional after-hours/weekend support for emergency cases or IT projects only. (no formal on-call rotation) * Other technically specialized duties as assigned What You'll Know 1.Microsoft 365 & Identity Support * Entra ID User/Group provisioning - onboarding/offboarding * Microsoft 365 licensing and troubleshooting * Exchange Online mailbox administration * Multi-Factor Authentication (MFA) 2.Endpoint Management (InTune + RMM tools) * Device enrollment and management * Maintenance of policies, applications, and configurations deployed to endpoints * Device compliance and access restrictions * Windows Autopilot * Maintain endpoint security posture through updates, antivirus status, and policy enforcement * Work with IT staff on improving endpoint management processes 3.Device Setup & Support * New laptops, desktops, and mobile device deployment * Troubleshoot hardware and software issues for both onsite and remote users 4.Ticket & Service Desk Operations * Log, categorize, and prioritize incoming support requests * Resolve support issues and escalate more complex problems when needed * Maintain thorough documentation of issues, resolutions, and processes * Identify recurring issues and communicate trends and suggested solutions to IT leadership 5.Documentation & Continuous Improvement * Contribute to internal knowledge base and user support documentation * Assist in improving onboarding, offboarding, and support workflows * Support adoption of best practices related to identity, access, and endpoint security ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)