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# Membership Application Support Specialist

- **Company:** Samaritan Ministries International
- **Location:** Peoria, IL, United States
- **Salary:** $33,800.0 - $45,344.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Spreadsheets, Computer Literacy, Information Management, Microsoft Office, Reference Data, Value Engineering, Zoho Office Suite, Hubspot
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba48c53fca4238c1

## About the Role

Do you have a valid Driver's License license?, Do you have experience in HubSpot?, * Acting with Integrity, Empathy, and Compassion

 * Collaborating with Others
 * Neighbor Focus
 * Pursuing Excellence
 * Customer Value Management
 * Product and Technical Knowledge
 * Information Management
 * Attention to Detail
 * Digital Literacy
 * Analytical Thinking
 * Problem Solving
 * Data Literacy, * Two-year degree from an accredited university or the equivalent combination of education and experience.
 * Knowledge of SMI's purpose, vision, and mission
 * Knowledge of REDEEM Guidelines & SMI Guidelines
 * Knowledge of REDEEM & SMI internal processes and procedures
 * Software: HubSpot, Aircall, Five9, Groundhog, Zoho (CRM, Desk), Microsoft Office, and High Proficiency in Excel (Advanced)

## Description

To serve the members of REDEEM Healthshare and the members of Samaritan Ministries International (SMI) by providing accurate and efficient processing of prospective members' applications according to ministry guidelines., * Manage daily processing of incoming applications.

 * Process all New, Split, Merge, Add-On, and Restart applications.
 * Review application information for accuracy, completeness, and verify correct payment amount for sharing levels.
 * Assist all members with any KYC (Know your Customer) issues within the application.
 * Manage and process memberships for qualifying life events.
 * Monitor membership renewals and assist members to keep memberships up-to-date.
 * Analyze and cross-reference data to ensure programming continuity.
 * Maintain updated spreadsheets of past membership activity.
 * Create and/or adjust allocation types and amounts per membership type.
 * Act as a liaison between our members and third-party services for additional support as necessary.
 * Handle sensitive information with utmost integrity specific to membership correspondence.
 * Connect with members via email (Zoho and HubSpot), phone (Five9 and AirCall), and real-time chat through HubSpot to address and resolve issues promptly., * Staff will be required to travel and have a valid driver's license.
 * May need to lift and move items up to 35 lbs on occasion
 * Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.


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