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# IT Operations Analyst II

- **Company:** Conduent, Inc.
- **Location:** Sandy, UT, United States
- **Salary:** $54,863.0 - $71,250.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Information Technology Operations, Computer Network Technologies
- **Published:** June 12, 2026
- **Apply:** https://www.juju.com/job/00000000g7f43p

## About the Role

+ Possess excellent communication skills, interacting with all levels of management communicating issues with people, process, and technology.

 + Display interpersonal and teamwork skills.

 + Possess the ability to work on call shifts as necessary.

 + Understand how to support a network in a corporate environment.

 + Have an Associates or bachelor's degree in a related field or equivalent work experience.

Flexible Working

## Description

The IT Operations Analyst II will work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.

Responsibilities

 + Performing incident and change work with regards to Network technology.

 + Resolving trouble tickets

 + Responding to a reported service incident, identifying the cause, and working with other teams to solve issues.

 + Prioritizing incidents according to their urgency and influence on the business.

 + Collaborating with the incident management team to ensure that all protocols are diligently followed.

 + Adjusting the incident management process as required to ensure its effectiveness.


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