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# IT Support Technician

- **Company:** ELECTRICAL POWER PRODUCTS, INC.
- **Location:** Des Moines, IA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Cyber Security, Information Systems, Computer Networks, Inventory Management Software, Microsoft Networking, Server Administration, Wi-Fi Technology, Information Technology, Network Support
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a527b8f51a481ec

## About the Role

Do you have a Associate's degree?, * Associates of Arts focused in Information Technology Preferred.

 * Entry level IT support work.
 * 1-2 years' experience preferred.
 * Experience with Windows Networking, Active Directory & Cybersecurity.
 * Experience in troubleshooting, problem-solving and support skills.
 * Basic understanding of various Information System frameworks.
 * Ability to plan and organize with attention to detail.
 * Excellent oral and written communication skills.

Physical Requirements

 * Typically sits, grasps items, and performs keyboarding for the regular operation of a computer.
 * Stand, walk, bend, reach, or otherwise move about regularly.
 * Lift, move, or otherwise transfer items up to 30 lbs. occasionally.
 * Occasional exposure to typical manufacturing production physical hazards.

## Description

The IT Support Technician will report to the Director of Technology., The IT Support Technician will be responsible for end-user technical support as well as equipment and system maintenance., * The role is responsible to monitor and maintain the computer systems and networks at EP².

 * Provide support to all department employees including configuring, managing, updating and troubleshooting various technology devices.
 * Provide maintenance and troubleshooting on the network, VOIP phone system, Wi-Fi and other IT infrastructure equipment.
 * Work with third party support services to escalate and resolve complex issues.
 * Set up and manage accounts and profiles for users.
 * Research, test and evaluate new technology.
 * Maintain inventory management systems and networking support.
 * Complete account management, user training and server maintenance.
 * Contribute to the Strategic Plan of the Organization.
 * Help set Cybersecurity standards.


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