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# Technical Analyst

- **Company:** HCA Healthcare Inc.
- **Location:** Englewood, CO, United States
- **Salary:** $51,896.0 - $81,286.0
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Information Systems, Databases, Microsoft Software, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=59081ed3abc968e9

## About the Role

Do you have experience in Customer support?, * Bachelor's degree in information systems or healthcare related field is preferred

EXPERIENCE

Must have one year IT experience

 * CERTIFICATE/LICENSE
 * Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
 * Valid state drivers license and proof of auto insurance, if applicable

## Description

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range., The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

 * Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
 * Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
 * Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
 * Logs and tracks problems; reviews problem tracking databases
 * Performs facility-based moves, adds, and changes (MACs), as needed
 * Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
 * Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
 * Aids and trains users on division and facility technology
 * Performs preventative maintenance
 * Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
 * Effectively works with customers, Service Desk and Technical Services personnel
 * Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance


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