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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** Classical Academy - **Location:** Colorado Springs, CO, United States - **Salary:** $48,006.0 - $52,686.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Databases, Software Systems, Computer Equipment, Information Technology - **Published:** June 12, 2026 - **Apply:** https://k12jobspot.com/Job/5579535 ## About the Role * Bachelor's Degree in technology related field preferred * Professional certifications (A+, MCP, etc.) strongly recommended, * Background with help desk/computer related support required * Experience in computer fields/general computer technology, preferably in an educational setting * Experience working with/troubleshooting Audio/Visual equipment used in classroom settings * Must have a valid driver's license * Must possess an acceptable driving record, * Demonstrate strong problem-solving and troubleshooting abilities with hardware and software * Strong customer service skills and an ability to maintain a positive, professional, working attitude * Ability to be highly responsive to operational needs and provide superb customer service to meet client needs in a timely manner * Demonstrate initiative and the ability to work with limited supervision to resolve IT issues * Ability to maintain effective working relationships with supervisors, administrators, staff, faculty, and students * Exhibits caring attitude toward students * Strong organizational and interpersonal skills and ability to work in groups and as a team member * Possess strong planning, prioritization, and implementation skills * Strong understanding of the effective use of technology in the school * Ability to train others in procedures and the use of equipment * Ability to communicate effectively verbally and in writing, + Spend equivalent amount of work hours sitting, standing, walking, or driving while performing job duties + Possess oral and auditory capacity to enable interpersonal communication + Frequently use eye, hand, and finger coordination to enable the use of equipment, writing utensils, and computers + Engage in activities involving bending, stooping, reaching, or kneeling + Lift/carry burdens weighing up to 50 lbs. and push/pull burdens weighing up to 100 lbs. ## Description The Technology Support Specialist works under the direction of the Technology Director and assists TCA staff members with the timely resolution of problems. The Technology Support Specialist installs, configures, and makes minor repairs to personal computer hardware and software systems and provides technical assistance and training to system users. The Technology Support Specialist answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; recommends or performs remedial actions to correct problems based on knowledge of system operation; and ensures all TCA technology related equipment is kept in fully functional operating condition., * Resolves work order requests submitted by TCA faculty and staff in a timely manner * Provides support for hardware and software, system security, and client-server support and services * Coordinates and schedules the installation of new user workstations and is responsible for adds, moves, and changes of existing technology resources * Provides for installation and support of classroom Audio Visual resources to include monitors, projectors, TVs, media players, and document cameras * Maintains accuracy of inventory records for school technology resources * Updates documentation for network performance and support services * Assists school administrators and building coaches with student management applications and issues to include activities to install/update versions as well as maintenance and troubleshooting routines * Installs hardware and software in classrooms and school offices * Assists as technical point of contact for school related internet and intranet services, in-house or off-site * Assists with the support, coordination, and transfer of information between disparate school databases and assists with resolving access and integration issues with all school related data * Aids computer instructors and librarians in the upkeep and maintenance of student use computers in the lab and library environments * Assists school personnel to use technology in school operation to the degree of maximum benefit * Distributes software to the staff and faculty under the direction of the Technology Director * Makes repairs on hardware and/or coordinates and schedules with outside vendors as applicable * Carries and responds to a mobile communication device for the purpose of conducting school-related business MARGINAL JOB FUNCTIONS: * Attends ongoing training and meetings as required in order to remain up to date on network policy, procedure, and performance * Participates in school level Educational Technology and Information Literacy (ET/IL) meetings * Performs other duties as required, * Other departments * Employees * Students * Supervisors * Administrators Contacts are generally of a nature involving giving and receiving of non-routine information WORK ENVIRONMENT: * Work is performed in an office environment to include classrooms and computer/server rooms within a school setting * Required to work normal school hours and occasionally work additional hours as needed to be available/responsive to emergencies after hours or on non-scheduled work days ## Related Videos - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)