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# Application Support Specialist

- **Company:** Jackson National Life Insurance Company
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Lifecycle Management, Issue Tracking Systems, Microsoft Office, Office365, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7c942a29b68b3b1

## About the Role

Do you have experience in Organizational skills?, * Bachelor's degree in MIS, computer science, business administration, or equivalent experience preferred.

 * Minimum of 3 years' experience in an IT helpdesk or application support role, preferably in a professional services environment.
 * Advanced proficiency in Microsoft Office and Microsoft 365 applications.
 * Strong problem-solving and critical thinking skills with the ability to diagnose and resolve technical issues.
 * Ability to communicate complex technical concepts clearly to diverse audiences.
 * Strong organizational skills with the ability to manage multiple priorities and deadlines.
 * Ability to work independently and follow through on assignments beyond service requests.
 * Strong interpersonal skills with a focus on customer service and collaboration.

Working Conditions:

This position operates in a professional office environment with standard equipment. The role may require occasional travel, lifting of equipment up to 30 pounds, and availability for overtime as needed to support business operations.

## Description

* Provide first- and second-level support for firm-approved applications and technology equipment.
 * Respond to user inquiries via phone, email, or ticketing system with a high level of customer service.
 * Document all service requests, troubleshooting steps, and resolutions in the incident management system.
 * Manage the flow of incoming support requests and ensure timely follow-up.
 * Troubleshoot application issues and serve as a liaison between users, internal teams, and external vendors.
 * Maintain in-depth knowledge of assigned applications and serve as a subject matter expert where applicable.
 * Monitor recurring issues and identify trends to improve system performance and user experience.
 * Participate in the application lifecycle, including installation, testing, deployment, support, and upgrades.
 * Develop and maintain knowledge base articles and documentation for end user support.
 * Collaborate with project teams on application updates and enhancements, ensuring effective communication across stakeholders.
 * Build strong relationships with end users, departments, and practice groups to understand and support business needs.
 * Communicate technical information clearly and effectively to non-technical users.
 * Perform additional duties and special projects as assigned.


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