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# Tier 1 Help Desk Technician - Bossier City LA

- **Company:** SteerBridge Strategies, LLC
- **Location:** Bossier City, LA, United States
- **Salary:** $35,360.0 - $36,400.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Web Portals, Servicenow
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2686638d34ced9e

## About the Role

Do you have experience in Technical support via phone?, Do you have a Bachelor's degree?, * Must be a U.S. Citizen

 * Must reside in Louisiana and be able to work on-site in Bossier City, LA
 * Must be eligible to obtain a Public Trust Clearance (federal background investigation)
 * Bachelor's degree preferred; equivalent experience may be substituted
 * Strong customer service and communication skills
 * Ability to support customers through phone, email, chat, and text channels
 * Demonstrated ability to provide accurate information and achieve high first-call resolution rates
 * Ability to work effectively in a fast-paced, team-oriented environment, * 1+ year of Help Desk, Service Desk, or Call Center experience
 * Experience using ServiceNow or similar ticketing systems
 * Previous experience supporting a federal government customer
 * Technical troubleshooting experience

## Description

As a Tier 1 Help Desk Technician, you will serve as the first point of contact for VA end users requiring technical assistance. You will support customers through multiple communication channels including phone, email, chat, text, and self-service portals while ensuring timely resolution and escalation of incidents and service requests., * Handle incoming support requests via phone, email, chat, text, and web portal submissions

 * Serve as the primary point of contact for end users regarding incidents and service requests
 * Create, document, categorize, prioritize, and track tickets through resolution
 * Provide end-to-end ownership of incidents and service requests
 * Escalate issues to appropriate support teams when necessary
 * Maintain communication with users throughout the ticket lifecycle
 * Perform warm transfers to resolver groups as required
 * Ensure timely response and resolution based on priority and impact
 * Support business-critical and high-priority requests according to established procedures


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