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# IT Help Desk Supervisor

- **Company:** Siskiyou Community Health Center, Inc.
- **Location:** Grants Pass, OR, United States
- **Experience:** Expert
- **Salary:** $76,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Remote Service Software, EHR Systems, Electronic Medical Records, Information Technology, Performance Monitor
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e53016375e026f3e

## About the Role

We're seeking a leader who combines technical expertise with exceptional customer service and a genuine desire to help others succeed., * Bachelor's degree in information technology, Computer Science, or a related field

 * 3-5 years of IT Help Desk experience
 * 1-2 years of supervisory or leadership experience
 * Experience supporting healthcare technology environments
 * Knowledge of EHR systems such as NextGen, Epic, or similar platforms
 * Familiarity with Microsoft 365, endpoint management, remote support tools, and IT service management best practices
 * Strong communication, problem-solving, and relationship-building skills
 * Certifications such as CompTIA or ITIL are a plus

## Description

* Oversee daily Help Desk operations and service delivery
 * Ensure timely resolution of support requests and achievement of service goals
 * Serve as the escalation point for complex technical issues
 * Support critical healthcare technologies, including Electronic Health Record (HER) systems, workstations, mobile devices, printers, phones, and other equipment
 * Manage endpoint deployment, inventory, lifecycle planning, and technology asset tracking
 * Coordinate IT purchasing and equipment distribution
 * Develop and improve support workflows, documentation, and knowledge base resources
 * Monitor performance metrics and user satisfaction
 * Collaborate with clinical and administrative teams to improve technology services
 * Ensure compliance with Health Insurance Portability & Accountability Act (HIPAA), security policies, and healthcare technology standards
 * Participate in technology projects, upgrades, and organizational initiatives, Technology support in healthcare isn't just about solving technical issues-it's about ensuring providers can care for patients without interruption, helping our local communities access the care they need.


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