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# Help Desk Technician

- **Company:** AMS Industries, Inc.
- **Location:** Woodridge, IL, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Office, Remote Service Software, Windows Desktop, WordPress, Diagnostic Tools, Connectivity Problems, Peripherals, Information Technology, Server Operating Systems & Platforms
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f6429886d1e568c

## About the Role

+ High School diploma or GED required.
 + 1-2 years of experience in helpdesk and desktop support.
 + WordPress experience preferred.
 + Excellent written and verbal communication skills.
 + Proficiency with Windows and Microsoft Office Suite (Excel, Word).
 + Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns.
 + Experience with helpdesk ticketing systems.
 + Ability to work under pressure and in a high paced work environment.
 + Windows Desktop Support, Active Directory, remote support tools and demonstrates a basic understanding of networking and server environments.

## Description

Located in our beautiful Woodridge, IL facility and reporting to the Vice President of Information Technology, the Help Desk Technician will support and interact both in-person and via the phone with our customers and employees. You will guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions., * Serve as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found.

 * Diagnose hardware, software, printing, and network connectivity issues and resolve as appropriate.
 * Fields support calls, chat, email and/or other communication from users with inquiries about software and connectivity concerns.
 * Install, configure, and maintain end user hardware, software, and peripherals.
 * Physical setup of workstations and troubleshoot, multimedia conference room setups, and install additional IT equipment.
 * Assist with documentation of Help Desk processes and contribute to internal facing IT projects.


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