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# IT Help Desk Technicians

- **Company:** Nesco Resource, LLC
- **Location:** Albany, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Data Import/Export, Peripherals, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0eb9b1d7f44885be

## About the Role

Do you have experience in Ticketing system technical support?, * 3 - 5 years related IT experience or equivalent combination of education and experience.

 * Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management.
 * Strong technical troubleshooting skills.
 * The ability to follow documented procedures with a strong attention to detail.
 * Great customer service attitude.
 * Strong written and verbal communication skills.
 * Dynamic adaptability; ability to learn quickly in a fast-paced setting.
 * Experience working independently and in a team-oriented, collaborative environment.
 * Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business critical environment.
 * Self-motivation and organization.
 * Ability to occasionally lift up to 20 lbs.

## Description

All positions require one Saturday shift per month, which may be worked remotely.
As the IT Help Desk Technician, you would:

 * Respond to incoming inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues via phone or ticketing system;
 * Perform daily, end-of-month, end-of-quarter and year-end computer operations tasks;
 * Deploy, troubleshoot and/or configure endpoints, peripherals and banking equipment;
 * Monitor systems and report exceptions and status to appropriate technology owner;
 * Perform preventative maintenance routines, backups and alternate computer operations testing;
 * Transfer data files and reports into a predefined repository;
 * Create and maintain computer operations checklists and workflow diagrams
 * Maintain Service Desk policies, procedures and standards.


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