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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Engineer (Temporary Position) - **Company:** Meow Wolf, Inc. - **Location:** Santa Fe, NM, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Testing (Software), Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Software Applications, Backup Devices, Software as a Service, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Issue Tracking Systems, Information Technology Operations, Networking Hardware, OSI Models, Network Troubleshooting, Windows Servers, Wide Area Networks, Network Routers, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Gsuite - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=666911d2977c697c ## About the Role Do you have experience in macOS administration?, Do you have a Associate's degree?, * 3+ years of professional IT experience with at least Level 2 proficiency. * Proficiency with Windows and macOS desktop operating systems. * Experience with Google Workspace (G Suite) and Microsoft 365 administration. * Strong knowledge of computer hardware/software testing and troubleshooting. * Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation. * Experience with ethernet cabling (pulling, terminating, managing). * Working understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy). * Understanding of LAN/WAN concepts and common network devices (switches, routers, firewalls). * Excellent customer service, communication, and teamwork skills. * Associate's or Bachelor's degree in a technical field (Computer Science, Cybersecurity, etc.) or equivalent experience. * Helpdesk experience and current CompTIA A+ and Network+ certifications. * Basic understanding of the OSI model. Work Environment and Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, crouch, reach, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times., This is a full-time position that requires the ability to work a flexible, occasionally non-traditional schedule (including evenings, weekends, and holidays as needed). ## Description Provides hands-on technical support for Meow Wolf's computer systems and users. Troubleshoots hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly., * Provide day-to-day technical support; research and resolve user-reported issues. * Triage and work tickets in the helpdesk system; document actions and resolutions. * Configure, deploy, and maintain macOS/Windows laptops, desktops, printers, and peripherals. * Perform preventative maintenance; apply updates and service releases to desktop applications. * Monitor basic network health (devices, LAN performance); escalate as appropriate. * Implement and maintain antivirus protection, detection, and remediation. * Deliver basic training to end users on hardware/software use and best practices. * Coordinate with hardware/software vendors for escalated support. * Create and maintain documentation for installation, maintenance, troubleshooting, licensing, and configuration. * Assist with AV setup for internal meetings and events. * Perform other duties as assigned to support reliable IT operations. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 125 - Duck and Cover](https://www.wearedevelopers.com/magazine/462-dev-digest-125-duck-and-cover) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)