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# PC Support Technician

- **Company:** Benecard Services, LLC
- **Location:** Bonita Springs, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, System Configuration, Web Browsers, Issue Tracking Systems, Microsoft Office, Network Connections, Software Maintenance, Software Project Management, Peripherals, User Accounts
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea38df5694dcff55

## About the Role

Do you have experience in User training (technical support)?, This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking. This position reports to the IT Tech Support Supervisor. The candidate must have the ability to work independently and as part of a team to complete service requests, handle multiple projects, prioritize workload deadlines and be available off hours for an on-call rotation., * 0-3 years' experience as a PC Support Technician

 * Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
 * Experience with Active Directory user and computer provisioning
 * Experience with MS Office 2010-Office 365 installation and support
 * Experience installing, configuring and supporting printers/scanners/faxes
 * Experience meeting defined service level objectives
 * Strong organizational skills
 * Troubleshooting and analytical skills to diagnosis issues and find resolution

## Description

User Support

 * Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
 * Provide onsite and remote support to user issues that are logged and tracked using the

Company ticketing system

 * Provide end-user assistance with basic PC use and training if necessary
 * Physical access control, finger printing, ID issuing
 * Provide and maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers

User Hardware & Software Management, and Asset Tracking

 * Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
 * Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
 * Escalation, POC and ownership for external vendor service calls
 * Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
 * Other duties as assigned


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