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# IT Support Specialist (Level I or Level II)

- **Company:** InSource, Inc
- **Location:** Boston, MA, United States
- **Experience:** Starter
- **Salary:** $48,000.0 - $127,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, Cloud Computing, Microsoft Office, Transmission Control Protocol (TCP), Computer Equipment, Dropbox
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4462dc2979a33e73

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Proven ability to effectively interact with end-users in identifying and resolving technical issues

 * A passion for customer service and technology with exceptional end-user support
 * Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
 * Proactive and resourceful resolution to issues
 * Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
 * An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products
 * Prior experience in a Customer Service Role.
 * Bachelor's degree preferred

## Description

* Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers on a monthly basis, manage office/desktop and email support, perform lab machine rollouts.
 * Participate in monthly meeting with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
 * Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
 * On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer


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