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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Cube hub - **Location:** Valley City, ND, United States - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Temporary to permanent - **Skills:** Computer Networks, Computer Literacy, System Configuration, Imaging Technology, Issue Tracking Systems, Microsoft Office, Networking Basics, Computer Equipment, Information Technology, Servicenow - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64fdb59e79842f31 ## About the Role * Knowledge of computing and networking concepts and fundamentals * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. * Knowledge of computer security policies and a general overall knowledge of computer security concepts. * 1 year or more IT experience preferred, but recent college graduates will be considered ## Description * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. * Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. * Responsible for effective e-mail communications and ability to create and maintain basic * documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests * Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. * Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. * Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets., * Do you have hands-on experience supporting desktop/laptop hardware, imaging systems, troubleshooting technical issues, or resolving IT support tickets? Please describe the environments and tools you have worked with * Are you familiar with networking fundamentals, printer troubleshooting, Microsoft Office applications, and basic computer security concepts? Please provide examples of your experience. * Have you worked with ticketing systems such as ServiceNow or any other helpdesk/support platforms? What types of user issues were you responsible for resolving? * This position is 100% onsite in Valley City, ND and may involve inventory management, hardware setup, equipment maintenance, and end-user support. Are you comfortable working in this environment and available for the full contract duration? * Are you a US Citizen or GCH? If on Visa please mention the Visa Status * Are you ready for background check and drug screen in accordance with the local law and regulations? * Please confirm your email address and contact number? * Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? * What is your Expected Pay Range? ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [Robots are coming into the wild! 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