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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Kids Dental Brands - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Information Technology Operations, Networking Basics, Windows PowerShell, Azure Active Directory, Remote Service Software, Software Engineering, Microsoft InTune, Information Technology, User Accounts - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d6757f8488a0818d ## About the Role Do you have experience in Computer science?, * Experience Required: 2-3+ years of help desk, desktop support, or IT operations experience, * Education: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred. * Experience: 2-3+ years of experience in help desk, desktop support, or IT operations. Experience supporting multiple locations or healthcare environments is preferred. * Certifications: No certifications required. CompTIA A+, Network+, Microsoft MS-900, or MD-102 certifications are preferred and may be pursued during employment. * Computer Skills: Experience supporting Microsoft 365 environments, Microsoft Entra, Intune, help desk ticketing platforms, and remote support tools. Familiarity with Windows administration, basic networking concepts, PowerShell, and healthcare or dental applications is a plus. * Language Ability: Strong written and verbal communication skills with the ability to remain professional, organized, and calm while supporting end users in a fast-paced environment. ## Description We're looking for an IT Support Specialist to join our growing team and serve as a key resource for employees and dental practices across the organization. In this role, you'll provide day-to-day technical support, troubleshoot hardware and software issues, manage user accounts and devices, and help keep our technology running smoothly across multiple locations., * Helpdesk & tickets: triage, resolve, and document staff / clinic tickets in the helpdesk ticketing system; consolidate related multi-clinic issues. * End-user & clinic support: desktop, peripheral, printer/scanner, and application support, remote and via escalation. * Clinic telephony: triage phone issues and coordinate with the telephony / VoIP vendor; follow the escalation path. * Identity & account lifecycle: provisioning / deprovisioning, application accounts, security / access group membership, stale-account cleanup. * Device & endpoint support: enrollment, configuration, compliance, and break/fix for centrally managed devices. * Routine operations & reporting: scheduled report pulls and routine file / report preparation for downstream business teams. * Vendor coordination: drive issues to closure with third-party vendors and service partners. * Documentation & communication: ticket notes, KB articles, team standups, team channels, and cross-training for coverage. * Compliance & security hygiene: HIPAA-aware PHI handling, change control, least privilege; escalate security concerns. * Maintain our core values of compassion, authenticity, talent, and teamwork; all other duties as assigned or apparent. * Perform other duties as assigned. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)