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# IT Support Engineer

- **Company:** The Computer Crew LLC
- **Location:** Westminster, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Amazon Web Services, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Azure Active Directory, Security Software, TCP/IP, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Network Server, Vmware
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e05fba1c656532d4

## About the Role

* 3-5+ years of IT support experience, preferably in an MSP environment
 * Strong experience with Microsoft Windows and Windows Server
 * Experience with Active Directory and Microsoft Entra ID
 * Knowledge of core networking - TCP/IP, DNS, DHCP, VPN
 * Experience with VMware or Hyper-V
 * Exposure to Azure or AWS is a plus
 * Strong troubleshooting and communication skills
 * Experience with MSP tools including RMM, PSA, and ticketing systems preferred
 * Knowledge of cybersecurity tools and practices preferred
 * Familiarity with backup and disaster recovery solutions preferred
 * CMMC, ISO 27001, HIPAA, or PCI experience preferred

## Description

We are seeking a skilled and customer-focused Tier 2 MSP Engineer to join our team. This role is responsible for handling escalated support requests, troubleshooting complex technical issues, and maintaining client environments across a variety of platforms. The ideal candidate has strong technical depth, thrives in a fast-paced MSP environment, and enjoys working directly with clients to deliver exceptional service., * Provide advanced Tier 2 technical support for client environments

 * Diagnose and resolve complex issues across workstations, servers, and networks
 * Support and maintain Microsoft environments including Windows Server, Active Directory, and Microsoft Entra ID
 * Manage networking components including firewalls, VPNs, switching, DNS, and DHCP
 * Perform system updates, patching, and preventative maintenance
 * Collaborate with Tier 1 technicians to resolve escalated issues and provide mentorship
 * Document work thoroughly in the ticketing system and maintain accurate client records
 * Assist with onboarding, infrastructure upgrades, and IT projects
 * Follow security best practices and help ensure client environments remain compliant and secure
 * Deliver clear and professional communication to clients and internal teams
 * Must live in or commute to Denver, CO and surrounding cities


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