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# IT Technician

- **Company:** Hampton University
- **Location:** Hampton, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Software Applications, Microsoft Office, Microsoft Operating Systems, Information Technology, Cts+
- **Published:** June 17, 2026
- **Apply:** https://jobs.chronicle.com/job/37888651/it-technician/

## About the Role

* Associate's degree in Information Technology, Computer Science, or a related field
 * Minimum of six (6) months of related work experience required.
 * Demonstrated customer service experience and ability to work effectively with diverse populations.
 * Strong written and verbal communication skills.
 * Ability to work independently and as part of a team.
 * General knowledge of PC/Mac hardware, Windows operating systems, and basic network infrastructure protocols.
 * Strong organizational skills and ability to meet time-sensitive deadlines.
 * Commitment to continuous learning and adapting to evolving technologies.

Supplemental Information

 * Bachelor's degree.
 * Certifications: CompTIA A+, Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications.
 * Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software applications
 * Operate a work order system, Microsoft OS, Apple OS and associated apps
 * One (1) year or more of current experience working in a support department
 * Skilled in use of personal computers and managing printers

## Description

Hampton University's Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including the installation, maintenance, and troubleshooting of university-owned hardware, software, and network systems. The ideal candidate will be customer service-oriented, well-organized, and capable of effectively communicating with students, faculty, and staff in a fast-paced academic environment.

The IT Technician will work:
Sunday: 3:00 p.m. - 12:00 a.m. and Monday-Thursday: 4:00 p.m. - 12:00 a.m.

Examples of Duties

 * Provide technical support for hardware, software, and network-related issues.
 * Reset user passwords and unlock accounts in compliance with university policies.
 * Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
 * Answer and respond to Helpdesk calls in a timely and professional manner.
 * Replace and maintain printer supplies and peripheral equipment as needed.
 * Maintain accurate inventory records for computers, printers, and related devices.
 * Deliver exceptional customer service to all campus stakeholders.
 * Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
 * Collaborate with CTS team members and provide backup support when necessary.
 * Perform Other Duties as assigned by management.


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