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# IT Support Specialist

- **Company:** Silver INC
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $66,560.0 - $83,200.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Computing Platforms, System Configuration, File System Permissions, Issue Tracking Systems, Enterprise Software Applications, User Administration
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=022b2d7bfff6af87

## About the Role

Do you have experience in Ticketing system technical support?, * 2-3 years of experience in IT support, helpdesk, or a related role

 * Proficiency with Windows OS environments, Microsoft 365, and common enterprise software

 * Hands-on experience with hardware setup, troubleshooting, and peripheral configuration

 * Familiarity with user account management and file permission structures (Active Directory preferred)

 * Strong communication skills, with the ability to support both technical and non-technical users

 * Ability to work independently and prioritize multiple open issues in a dynamic environment

 * Experience in the oil and gas or energy sector is a plus

## Description

Silver Hill Energy is looking for an IT Support Specialist to join our team on a contract basis. This is a 100% on-site role supporting approximately 70 employees across our organization. As an IT Support Specialist, you will be a frontline resource for our employees' day-to-day technology needs. You'll work on-site to resolve technical issues, support new hires through the onboarding process, and ensure our helpdesk operations run efficiently. This role interacts with employees across all levels and departments - from administrative staff to field and operations personnel - making strong communication and a customer-first mindset essential to success., * Coordinate and execute hardware setup, software installation, and file permission configuration for new employees, ensuring a smooth first-day experience

 * Provide on-site support for open helpdesk tickets, diagnosing and resolving hardware, software, and connectivity issues in a timely manner

 * Deliver remote technical assistance to end users across departments, including field and operations staff, adapting support to rigs, field offices, and plants

 * Maintain accurate records of support requests, resolutions, and equipment inventory

 * Support the rollout of patches and upgrades across key software platforms, keeping systems secure, up to date, and minimally disruptive to daily operations

 * Escalate complex issues to senior IT staff or third-party vendors as appropriate


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