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# Tier 3 Help Desk

- **Company:** CFS, Inc.
- **Location:** Dublin, OH, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Routing, Remote Access Technology, TCP/IP, Break Fix, Firewalls (Computer Science), Information Technology, 3-tier Architectures
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=87cf52d687e0513b

## About the Role

Do you have experience in Customer communication?, The ideal Tier 3 Help Desk Technician will bring strong technical troubleshooting skills along with the ability to communicate effectively with both technical and non-technical users., * 3+ years of experience independently handling Tier 1 and Tier 2 support responsibilities

 * Strong networking knowledge including TCP/IP, routing, switching, and firewall technologies
 * Excellent troubleshooting and critical thinking skills
 * Strong interpersonal and customer service abilities
 * Ability to thrive in a fast-paced, team-oriented environment

Preferred experience:

 * Experience working within a Managed Service Provider (MSP) environment
 * Microsoft 365 administration and support experience, If you are an experienced Tier 3 Help Desk Technician looking for a role where you can take ownership of complex support issues while continuing to grow your career, we would love to hear from you. This Tier 3 Help Desk Technician position is ideal for someone who enjoys both hands-on troubleshooting and collaborating with a strong IT team.

## Description

Are you the person everyone turns to when technology issues get complicated? A growing IT services company in the Dublin area is looking for a skilled and customer-focused Tier 3 Help Desk Technician to join their team. This is an opportunity to step into a highly visible role where your technical expertise and problem-solving abilities will make an immediate impact.

This onsite opportunity offers a collaborative environment, exposure to a variety of technologies, and the chance to work alongside experienced IT professionals on both day-to-day support and larger infrastructure projects.

What You'll Do as a Tier 3 Help Desk Technician

As a Tier 3 Help Desk Technician, you will serve as the escalation point for advanced technical issues while helping support and guide Tier 1 and Tier 2 technicians. You'll work directly with clients and internal teams to troubleshoot complex problems and ensure a high level of customer satisfaction., * Resolving escalated technical support issues via phone, email, remote access, and onsite visits

 * Troubleshooting advanced networking and infrastructure issues
 * Supporting networking environments including TCP/IP, routing, switching, and firewalls
 * Assisting the Network Engineer with IT initiatives and infrastructure projects
 * Providing mentorship and technical guidance to lower-tier support staff
 * Delivering exceptional customer service while managing multiple priorities


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