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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Alma, Inc. - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $45,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, Business Software, Microsoft Outlook, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Architecture, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Network Routers, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Network Support, Laptops, Workday, User Administration, User Accounts - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7de1a774f82dac40 ## About the Role Do you have experience in Video conferencing systems operation?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 1-3 years of IT support experience. * Knowledge of Windows and macOS operating systems. * Experience with Microsoft 365, Active Directory, and Microsoft Teams. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). * Strong troubleshooting and customer service skills. * Ability to prioritize tasks and work independently. Preferred Certifications * CompTIA A+ * CompTIA Network+ * Microsoft Certified Fundamentals Skills * Help Desk Support * Hardware & Software Troubleshooting * Microsoft 365 Administration * Active Directory * Network Support * Cybersecurity Awareness * Documentation & Ticketing Systems * Customer Service Physical Requirements: * Must be able to sit, stand, walk, bend, kneel, crouch, throughout the workday. * Must be able to lift, carry, push and pull equipment and materials weighing up to 25lbs. on an occassional basis. * Must be able to install, move, and troubleshoot computer hardware, printers, monitors, servers, and peripheral equipment. * Must be able to work under desks, in server rooms, and in confined spaces when necessary. * Must be able to use hands and fingers to operate tools, keyboards, and other technical equipment requiring fine motor skills. * Must be able to distinguish colors and read small print, wiring diagrams, and computer screens. * Must be able to effectively communicate with office staff, vendors, etc., in person, by telephone, and electronically and must be able to exchange accurate information during these interactions. * Must be able to travel between company locations, as necessary. * Must be able to work occassional evenings or weekends to support system maintenance or urgent business needs. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. ## Description The IT Technician is responsible for installing, maintaining, and supporting computer hardware, software, networks, and end-user technology. This role provides technical assistance to employees, resolves IT issues, and helps ensure the reliability and security of the organization's technology systems., * Provide technical support for desktops, laptops, mobile devices, printers, and peripherals. * Install, configure, and maintain hardware and software. * Troubleshoot operating system, application, network, and connectivity issues. * Manage user accounts, passwords, and permissions in systems such as Microsoft 365 and Active Directory. * Support Microsoft Teams, Outlook, SharePoint, and other business applications. * Assist with onboarding and offboarding employees, including device setup and account provisioning. * Monitor and maintain network infrastructure, including switches, routers, and Wi-Fi systems. * Perform system updates, patches, backups, and routine maintenance. * Document technical issues, resolutions, and IT procedures. * Coordinate with vendors and service providers as needed. * Maintain cybersecurity best practices and assist with security initiatives. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)