> Markdown version of [/jobs/ext/580680-submission-officer-visa-application-centre](https://www.wearedevelopers.com/jobs/ext/580680-submission-officer-visa-application-centre). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Submission Officer - Visa Application Centre - **Company:** VFS Global - **Location:** New York, NY, United States - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Databases, Computer Literacy, Microsoft Office, Gsuite - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=48f34bbfa335f368 ## About the Role Do you have experience in Teamwork?, Do you have a Associate's degree?, * Minimum: Currently pursuing graduation (12 years of formal education) * Preferred: Bachelor's degree or global equivalent Experience: * Minimum 6 months in customer service * 0-12 months in travel & tourism preferred * Experience in administrative support, data entry, or event coordination is beneficial Skills & Competencies Technical Skills * Basic computer knowledge; proficiency in MS Office and Google Suite * Strong customer service and communication skills * Good typing speed and high attention to detail * Ability to handle queries and complaints effectively * Process improvement mindset * Operations, project management, and B2C customer interaction skills Behavioral Competencies * Quality and service orientation * Teamwork and collaboration * Problem-solving and results-driven mindset * Effective communication and networking * Leadership and accountability * Sensitivity to diversity and customer needs Additional Requirements * Fluency in English and local language * Knowledge of an additional international language is an advantage, * Associate (Preferred) Experience: * Customer service: 1 year (Required) Language: * English (Required) ## Description VFS Global is seeking a highly organized, detail-oriented Officer - Operations (Submission Officer) to support visa application processing and overall center operations. This role is responsible for managing the full submission cycle, ensuring data accuracy, delivering excellent customer service, coordinating administrative tasks, and supporting senior staff and operational projects. This is a fast-paced, customer-facing role with opportunities for professional growth., Visa & Submission Operations * Scrutinize and collect visa applications, ensuring completeness and accuracy. * Maintain organized records, databases, and submission documentation. * Perform timely and error-free data entry and application processing. * Manage passport logistics and coordinate handovers with consulates, applicants, or logistics partners. * Adhere strictly to SOPs, compliance requirements, and mandated turnaround times (TAT). * Respond to applicant inquiries via in-person interaction, email, or phone. * Promote and deliver Value Added Services (VAS) and encourage customer feedback. Customer Service & Front Office * Provide professional and courteous support to applicants throughout the visa process. * Handle queries, complaints, and customer issues efficiently. * Ensure a positive experience and high satisfaction scores at the Visa Application Centre. Administrative & Office Support * Assist with event coordination, logistics, scheduling, and general office management. * Perform data entry, create documents using MS Office/Google Suite, and maintain accurate records. * Provide personal assistant support to senior staff when required. * Support internal operational projects, including WB Project tasks. Compliance, Safety & Sustainability * Handle cash and bank transactions (if assigned) with 100% accuracy. * Follow environmental, health, and safety guidelines. * Support organizational sustainability efforts. Key Performance Indicators (KPIs) * Productivity and task completion accuracy * Customer satisfaction and reduced complaint rates * Compliance with TAT, SOPs, and training requirements * VAS conversion performance * Reduction of processing errors and strong internal certification scores * Reliable attendance and timely reporting ## Related Videos - [Your next 10x engineer isn't in your city. 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