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# HelpDesk Technician

- **Company:** Quality Ip LLC
- **Location:** Kent, OH, United States
- **Salary:** $41,600.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Backup Devices, Issue Tracking Systems, Microsoft Networking, Windows Servers, Remote Access Technology, Peripherals, Computer Equipment, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d2bd7a3638f6968

## About the Role

* Fundamental understanding of Windows Server
 * Experience with remote access technologies
 * Knowledge of antivirus software and basic Windows networking
 * Strong verbal and written communication skills
 * High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
 * Proven experience as a HelpDesk Technician or in a similar role
 * Proficiency in Windows operating systems
 * Competency in computer hardware, software, networking, and troubleshooting
 * Ability to work both independently and as part of a team in a fast-paced environment
 * Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
 * Strong technical troubleshooting and problem-solving skills
 * Meticulous attention to detail in documenting technical issues and solutions
 * Ability to prioritize and effectively manage multiple tasks

## Description

Position Overview: We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team., * Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary

 * Support senior-level IT staff in various tasks
 * Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
 * Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
 * Install, configure, and troubleshoot computer systems, printers, and other peripherals
 * Accurately document technical issues and resolutions in the ticketing system
 * Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
 * Assist in the deployment and upgrade of software and hardware
 * Educate end-users in basic IT functions and best practices
 * Conduct regular system maintenance tasks, such as backups and software updates


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