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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Analyst I, Full Time, 1st Shift, and Information Technology Department - **Company:** Day Kimball Healthcare - **Location:** Putnam, CT, United States - **Salary:** $30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, HP Servers, Data Analysis, Backup Devices, Cyber Security, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Office, Microsoft Servers, Windows Search, Windows Servers, Network Monitoring, Citrix Systems, RSA (Cryptosystem), Server Virtualization, Systems Integration, VMware Virtualization, Wireless Networks, Information Technology, Extreme Programming, Enterprise Integration, Data Management, Cisco, User Administration, Vmware - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9463e782a8c2a257 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, All Technical Analyst I * Bachelor's degree in Computer Science or related field preferred. Client Services * A+ certifications preferred * Microsoft certifications preferred * ITIL certifications preferred Data, Voice, and Security Services * A+ certifications preferred * Microsoft certifications preferred * Avaya certifications preferred * Cisco certifications preferred Infrastructure Services * A+ certifications preferred * Microsoft certifications preferred * VMware certifications preferred * Citrix certifications preferred EMC certifications preferred Experience: All Technical Analyst I * Experience with Active Directory required * Experience with Microsoft Server 2003-2008 required, current version preferred * 1 - 2 years experience in a direct systems support role required, 3 - 5 years' experience preferred * 3 - 5 years working in the Information Technology industry, including direct evidentiary talents and responsibilities for supporting back-office systems, applications, and workstations. Client Services * Experience with Citrix technologies required * Experience with RightFAX technologies required * Experience with customer service management software Data, Voice, and Security Services * Experience with Microsoft and InfoBlox DNS and/or DHCP * Experience with Cisco enterprise networking * Experience with Avaya communications technologies Infrastructure Services * Background in HP servers preferred * Experience with VMware technologies preferred * Experience with Citrix technologies required * Experience with EMC Storage including SAN, Data Domain, and Avamar * Experience with Microsoft Server 2003-2008 required, current version preferred * Experience with Microsoft and InfoBlox DNS and/or DHCP Technical Analyst I Knowledge, Skills, and Abilities: * Must be proficient in Reasoning, Math, Reading, Writing, Speaking extemporaneously on a variety of subjects. Speak with poise, voice control, and confidence, using correct English and well-modulated voice * Data: Determines time, place, and sequence of operations or actions to be taken on the basis of analysis of data, executing determination of and/or reporting on events. * People: Follows instructions and procedures in fulfilling duties. May attend to the needs, requests of people. Immediate response is usually involved. * Things: Uses body members, hand tools, special devices to work, move, carry objects or materials. Involves little latitude for judgement with regard to attainment of standards. General * Uses advanced logic and scientific thinking to solve a variety of complex problems. * Experience in problem evaluation and resolution. * Understands and uses advanced math and statistics. * Demonstrates ability to establish good working relationships. * Possesses strong planning skills and excellent verbal and written communication skills sufficient to work effectively and collaboratively with a diverse workforce and staff of varying technical expertise. * Excellent communication skills - telephone, written correspondence, speaking * Excellent customer service skills All Technical Analyst I * Proficient in Microsoft Office Suite * Proficient with Microsoft Windows Desktop OS (XP to current version) * Demonstrated knowledge of DNS, WINS, DHCP and networking concepts * Work on multiple projects simultaneously * Able to present and discuss task, project, and status information to management, the peers, and also to other customers within the organization * Able to solve a wide variety of technical problems using a structured troubleshooting methodology and team approach Client Services * Possess Active Directory skills - with emphasis on reporting, user account management, email account management, file share allocation and rights management * Microsoft Windows Server OS (2000 to current version) with emphasis on applications and day-to-day operations * Proficient with RSA two-factor authentication systems with emphasis on user management Data, Voice, and Security Services * Possess Active Directory skills - with emphasis on reporting and security * Microsoft Windows Server OS (2000 to current version) with emphasis on security and network integration * Proficient with RSA two-factor authentication systems with emphasis on security Infrastructure Services * Possess Active Directory skills - with emphasis on group policy, reporting, schema management, redundancy, and system integration * Demonstrated knowledge of enterprise storage concepts * Microsoft Windows Server OS (2000 to current version) with emphasis on engineering and design, server-level troubleshooting * Proficient with RSA two-factor authentication systems with emphasis on back office * Proficient with Citrix application delivery technologies * Proficient with VMware virtualization technologies ## Description As the Technical Analyst I, you will be a vital member of a dynamic team responsible for… All Technical Analyst I * The person(s) in this position should be able to work independently with minimal to moderate supervision and be able to perform multiple tasks at one time * Work on projects as assigned * Respond to and complete help desk tickets assigned * Assist Desktop Support Technicians with second-level support * Other duties as assigned Client Services * Manage help desk application to optimize operations * Manage user account moves, adds, changes, deletions * Manage RightFAX environment * Assist with system maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of applications * Coordinate and collaborate with other members of the Client Services team as well as the Information Technology Department as whole Data, Voice, and Security Services * Monitor network, telephony, and security systems * Monitor wiring closets and telephony rooms * Perform maintenance (including wired and wireless networks, telephony, firewalls, access gateways, etc. ) including repair, replacement, basic configuration and/or installation of these systems * Coordinate and collaborate with other members of the Data, Voice, and Security Services team as well as the Information Technology Department as whole Infrastructure Services * Monitor routine data backup and recovery systems * Monitor VMware and Citrix environments * Monitor data center(s) * Perform maintenance (including virtual servers, clustered servers, storage, etc.) including repair, replacement, basic configuration and/or installation of servers * Coordinate and collaborate with other members of the Infrastructure Services team as well as the Information Technology Department as whole ## Related Videos - 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