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# Manager, Application Support

- **Company:** Bridge Property Management
- **Location:** Salt Lake City, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, System Configuration, Information Technology Operations, Release Management, Systems Integration, User Administration, Servicenow
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8706ba13f73422a3

## About the Role

Do you have experience in Yardi?, Do you have a Bachelor's degree?, * 5+ years of experience in application support or IT operations

 * 2+ years of people management experience

 * Strong experience with ServiceNow (ticketing, workflows, reporting)

 * Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)

 * Experience with user access management and system administration

 * Knowledge of property management operations

 * Ability to manage multiple priorities in a fast-paced environment

 * Strong communication and cross-functional collaboration skills

 * Bachelor's degree or equivalent experience

Preferred:

 * Experience with release management, UAT, or integrations

 * ITIL or ServiceNow certifications

 * Experience supporting large property portfolios

What you can be a part of

You'll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

## Description

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

 * Lead, mentor, and develop a team of 3+ support professionals

 * Manage ServiceNow ticket operations including intake, triage, escalation, and resolution

 * Establish SLAs, workflows, and reporting to ensure efficient support delivery

 * Analyze ticket trends and drive root-cause resolution

 * Serve as the escalation point and subject matter expert for Yardi platforms and integrations

 * Oversee user access, system configuration, and ongoing application support

 * Partner with vendors and internal stakeholders to resolve issues and implement enhancements

 * Lead application onboarding/offboarding for property transitions

 * Support release management, testing, and new system integrations

 * Maintain documentation, reporting, and communication with leadership


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