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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Support Coordinator - **Company:** Tauto LLC - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Outlook, Data Visualization, File Systems, Gantt Charts, Microsoft Office, Microsoft Project, Microsoft Visio, Networking Basics, Network Monitoring, Microsoft PowerPoint, Cloud Services, Microsoft SharePoint, Office365, Information Technology, Servicenow - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d95bca791a9bdcc6 ## About the Role Do you have experience in Visio?, Do you have a Associate's degree?, * Minimum 2 years of experience in a service coordination, IT support, or administrative role within a technology-focused environment. * Foundational understanding of IT concepts, including networking basics, hardware, software applications, and cloud services. * Advanced proficiency in the full Microsoft 365 suite: Outlook, Word, Excel (including charts, formulas, and data visualization), PowerPoint, Teams, and SharePoint. * Demonstrated ability to create project timelines, Gantt charts, and progress tracking documentation using Microsoft Excel or Microsoft Project. * Hands-on experience with a professional IT service management (ITSM) or ticketing platform - ConnectWise Manage, ConnectWise Automate, or ServiceNow strongly preferred. * Strong written and verbal communication skills with the ability to interface professionally with clients, vendors, and internal stakeholders. * High degree of organizational ability with the capacity to manage multiple concurrent priorities in a fast-paced service environment. * Demonstrated ability to work independently, take ownership of assigned responsibilities, and exercise sound judgment., * Prior experience working within a Managed Services Provider (MSP) environment. * Familiarity with the hospitality industry and the unique technology and operational needs of hotel, resort, or food service clients. * Experience coordinating M365 tenant administration tasks, user onboarding/offboarding, or SharePoint environment management. * Exposure to cybersecurity platforms, endpoint management tools, or network monitoring solutions. * Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field - or equivalent professional experience. * CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900) certification is a plus. ## Description TAUTO is seeking a detail-oriented and proactive IT Service Support Coordinator to join our Service Division. This role reports directly to the Service Division Manager and serves as a critical operational hub - coordinating service requests, managing ticketing workflows, tracking project progress, and supporting the day-to-day administrative and scheduling functions of our service team. The ideal candidate brings a solid foundation in technology, exceptional organizational skills, and a collaborative approach to working with both internal teams and external hospitality clients., * Serve as the primary point of coordination for incoming service requests, ensuring all tickets are properly logged, categorized, prioritized, and assigned within the ticketing platform. * Monitor open tickets and service queues to ensure SLA targets are met; escalate unresolved or at-risk items to the Service Division Manager as appropriate. * Manage and maintain the service team's scheduling, dispatch coordination, and workflow to optimize technician utilization and client response times. * Create, update, and distribute project tracking documentation, status reports, and milestone charts using Microsoft Office tools, including Excel, Word, PowerPoint, and Project. * Coordinate with clients and internal team members to schedule on-site and remote support engagements, hardware deployments, and planned maintenance windows. * Develop and maintain organized filing systems for service records, client documentation, vendor communications, and project deliverables. * Assist the Service Division Manager with preparation of client-facing reports, internal operational summaries, and performance metrics. * Facilitate communication between service technicians, project teams, and clients to ensure transparency and timely updates throughout the service lifecycle. * Support onboarding of new clients by coordinating intake documentation, environment assessments, and initial service setup tasks. * Contribute to continuous improvement initiatives by identifying workflow inefficiencies and recommending process enhancements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)