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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Product Manager - Technical, Amazon Music Agent Experience, Amazon Music - CX Infrastructure - **Company:** Amazon.com, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $206,900.0 - $279,900.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Alexa, Automation of Tests, Customer Data Management, Data as a Services, Software Product Management, Software Tools, Generative AI - **Published:** June 16, 2026 - **Apply:** https://www.amazon.jobs/en/jobs/10449499/principal-product-manager-technical-amazon-music-agent-experience-amazon-music-cx-infrastructure ## About the Role 8+ years of technical product or program management experience - 4+ years of end to end product delivery experience - Bachelor's degree - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience leading engineering discussions around technology decisions and strategy related to a product - Experience technical product management - Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship - Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity Preferred Qualifications - Experience working directly with Engineers on product enhancements - Experience in project management methodologies, business analysis, or process improvement - 5+ years of planning, designing, developing and delivering consumer software experience - 3+ years of experience defining product strategy for AI/ML-powered features, personalization systems, or intelligent assistants - Experience with generative AI product strategy - not just using AI tools, but defining how AI capabilities become customer-facing products ## Description The Amazon Music Customer eXperience Infrastructure (CXI) team delivers the best audio and visual experiences for music, podcasts, and audiobooks across devices and modalities, with the lowest cost and fastest time to market. Our intelligence products power music and spoken word experiences across a range of surfaces. We also work to eliminate complexity for our team and our partners, making development efforts simpler, faster, and more efficient., As a Principal Product Manager, Technical on the Amazon Music Customer eXperience Infrastructure team, you will partner with senior leaders, product teams, and engineering organizations across Amazon Music and adjacent business units to define strategy, drive alignment, and deliver outcomes that span the full product surface. - Cross-Platform Product Strategy: Own the strategic vision for how Amazon Music's experience evolves across devices and endpoints. Identify where platform-level investments create outsized customer value and drive alignment across teams on sequencing and prioritization. - AI & Intelligence Strategy: Define how Amazon Music's intelligence layer - catalog, personalization graph, listening signals, and content metadata - creates value across Amazon's AI and agent surfaces. Partner with adjacent teams to define solutions that enable contextual, proactive, and personalized music experiences at scale. - Strategic Leadership & Influence: Operate as a thought partner to Directors and VPs across Amazon Music and partner organizations. Author vision documents, PR/FAQs, and strategy narratives that set direction for multi-year investments. Represent Amazon Music's product strategy in cross-org forums and leadership reviews. - Experience Unification: Identify and close gaps in the customer journey across surfaces - ensuring that investments in one endpoint (e.g., video on Fire TV, voice on Alexa, personalization on mobile) compound rather than fragment. Drive the connective tissue between platform teams. - Innovation & Emerging Technology: Evaluate and shape how emerging technologies (generative AI, multimodal interfaces, ambient computing) create new product opportunities for Amazon Music. Translate technology capabilities into customer-facing product strategies with clear business cases. - Goal Setting & Measurement: Define success metrics for cross-platform initiatives and AI-powered experiences. Develop frameworks that connect platform-level investments to customer outcomes (engagement, retention, TAMC growth). Be the resident expert on how device-level signals and AI capabilities translate to customer value. - Stakeholder & Partner Management: Navigate complex multi-team dependencies across Amazon Music and adjacent business units. Drive clarity on ownership, sequencing, and tradeoffs. Ensure strategic alignment without sacrificing execution velocity. A day in the life You start the morning reviewing a partner team's strategy doc and leaving comments that connect their plans to Amazon Music's broader cross-platform roadmap. Before lunch, you lead a working session with engineering and science teams to define how Music's personalization signals and content graph should be leveraged across new product surfaces. After lunch, you walk your Director through a strategic narrative for an upcoming VP review - framing a multi-year vision for where Amazon Music should invest next. Later, you join a cross-org alignment meeting, pushing for decisions that serve multiple surfaces without creating lowest-common-denominator experiences. You wrap the day reviewing customer data that will shape your next investment recommendation. About the team The Amazon Music Customer eXperiences Infrastructure team is responsible for delivering innovative customer experiences across devices, music intelligence / agent experiences, shared developer frameworks, testing tools, stability and performance, user data services, developer APIs, cross-device playback control experiences, and more across Amazon Music's range of devices - including mobile apps, web experiences, big-screens, wearables, connected speakers, and third-party integrations. Our vision is to deliver a best-in-class, multi-device experience that is reliable, fast, and frictionless. ## Related Videos - [Building Products in the era of GenAI](https://www.wearedevelopers.com/videos/827-building-products-in-the-era-of-genai) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Training Bots on Deliveroo Data, Alexa Can Swear and Mushroom Electronics - Julia Kordick](https://www.wearedevelopers.com/videos/1839-training-bots-on-deliveroo-data-alexa-can-swear-and-mushroom-electronics-julia-kordick) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Marketing x Product: How We Stopped Gaslighting Each Other and Built AI Products That Actually Work](https://www.wearedevelopers.com/videos/100244-marketing-x-product-how-we-stopped-gaslighting-each-other-and-built-ai-products-that-actually-work) - [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models) ## Related Articles - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it)