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# Tech Support Specialist

- **Company:** Mercy University
- **Location:** New York, NY, United States
- **Salary:** $44,400.0 - $57,713.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Issue Tracking Systems, Network Troubleshooting, Networking Basics, User Environment Management, Enterprise Software Applications, Information Technology, User Administration
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2a1e1cad42e20bc8

## About the Role

Do you have experience in macOS?, Do you have a Associate's degree?, * Proven experience in a tech support, helpdesk, or desktop support role - in a higher education or similarly complex multi-user environment preferred

 * Solid working knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise applications
 * Familiarity with Active Directory, user account management, and basic networking concepts
 * A clear, patient communication style that works equally well explaining a solution to a first-year student or a department chair
 * An Associate's degree or higher in Information Technology, Computer Science, or a related field - or equivalent hands-on experience
 * Comfort working a full-time schedule that may include occasional evening or weekend coverage to support Mercy's diverse student population, Mercy University is looking for a knowledgeable and committed Assistant Women's Basketball Coach to join our athletics program on a part-time basis. This is a genuine opportunity to shape the development of student-athletes while contributing to a...

## Description

* Serve as a primary point of contact for faculty, staff, and students seeking technical assistance across hardware, software, and network issues
 * Diagnose, troubleshoot, and resolve incidents through the university's ticketing system, escalating complex issues to senior IT staff as needed
 * Support the setup, configuration, and maintenance of university-owned devices, peripherals, and classroom technology
 * Contribute to documentation of known issues, solutions, and IT processes to build a stronger internal knowledge base


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