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# L1 Support Engineer-OSS

- **Company:** Prodapt Corp
- **Location:** Richardson, TX, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), .NET Framework, C++ (Programming Language), Computer Programming, Python (Programming Language), Shell Script, Software Deployment, SQL Databases, Scripting, System Availability, Information Technology, OSS/BSS
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d23b36f22b710ba

## About the Role

Do you have experience in Research?, * 1+ years technical expertise in one or more programming/scripting languages such as Java, .NET, C/C++, Python, Shell Scripting, and SQL.

 * Solid knowledge of production support lifecycle, incident management, change management, and production deployment processes.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Experience with automation of operational and support processes.
 * Excellent verbal and written communication skills with the ability to interact effectively with technical and business stakeholders.
 * Bachelors degree in Computer Science, engineering or related.

## Description

* Provide Tier 2 (L2) production support for telecom OSS/BSS applications, ensuring high availability and operational stability.
 * Research, diagnose, troubleshoot, and resolve application incidents, software defects, and technical issues within defined SLAs.
 * Manage support tickets efficiently, including timely acknowledgment, investigation, resolution, escalation, and regular stakeholder updates.
 * Own and deliver Root Cause Analysis (RCA) reports for Priority 1 (P1) and Priority 2 (P2) incidents within SLA timelines.
 * Monitor production environments, support deployment activities, and participate in release validation and post-deployment verification.
 * Follow established incident management, problem management, and escalation procedures for unresolved issues.
 * Identify opportunities to automate repetitive operational tasks, improve monitoring, and enhance support efficiency.
 * Collaborate with development, QA, infrastructure, and business teams to ensure prompt issue resolution and service continuity.
 * Support 24x7 production operations through rotational shifts, on-call support, and maintenance activities.
 * Develop and maintain operational documentation, troubleshooting guides, and knowledge base articles.
 * Provide technical guidance, training, and support to internal teams as required.


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