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# Information Technology - Help Desk Assoc (Infrastructure)

- **Company:** Turn 14 Distribution
- **Location:** Horsham, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Performance Tuning, Cloud Services, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Software Troubleshooting, Information Technology, Gsuite, Veeam, Server Operating Systems & Platforms, User Administration, Vmware
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c657d547b66a770

## About the Role

Do you have experience in VLAN?, Do you have a Associate's degree?, * 1-3 years of IT experience with exposure to infrastructure or systems

 * Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
 * Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
 * Experience or exposure to virtualization platforms (VMware preferred)
 * Familiarity with Google Workspace or Microsoft 365
 * Strong troubleshooting and analytical skills
 * Desire to grow into an infrastructure/engineering role
 * There at Every Turn: Our Benefits

## Description

The IT Help Desk Associate I - Infrastructure is a foundational role focused on supporting and maintaining the company's IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.

 * ️ Responsibilities
 * Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
 * Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
 * Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
 * Perform system patching, updates, and maintenance across servers and endpoints
 * Assist with backup and recovery systems (e.g., Veeam), including validation and testing
 * Support VPN and secure remote access systems
 * Participate in infrastructure troubleshooting and root cause analysis
 * Assist with monitoring tools, alerts, and system performance tuning
 * Support warehouse and remote site infrastructure (network, cameras, devices)
 * Participate in infrastructure projects (upgrades, rollouts, migrations)
 * Provide Tier 1 support for desktops, laptops, and mobile devices when needed
 * Assist with account provisioning in Active Directory and Google Workspace
 * Support hardware deployment and workstation setup
 * Document tickets and ensure proper communication with users
 * Escalate issues appropriately after structured troubleshooting
 * Follow structured troubleshooting and IT processes
 * Document infrastructure configurations and procedures
 * Contribute to knowledge base and SOP development
 * Ensure all work is tracked through the ticketing system


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