> Markdown version of [/jobs/ext/581925-technical-systems-analyst](https://www.wearedevelopers.com/jobs/ext/581925-technical-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Systems Analyst - **Company:** Integrity, Inc - **Location:** Kansas City, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Services, User Administration - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=32249dd485da80e0 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Small business experience?, is searching for a skilled and experienced Technical Systems Analyst to join our team to provide technical expertise, problem-solving, and dependable support in a collaborative team environment., You are Humble. You are Hungry. You are Smart. You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast paced environment. You can effectively multitask, you're personable, you have empathy for our client's pain points, you're a great communicator, new challenges don't scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values: * Uncompromising Integrity * Selfless Service * And a Desire to Help Others About the Role The Technical Systems Analyst is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online. Daily activities include a wide variety of tasks with varying levels of complexity. Candidate must have experience providing front-line client support for small business users, with emphasis on desktop support, troubleshooting, customer service, and escalation of advanced network or server issues when appropriate. Because this position interacts directly with clients, you must be able to exercise discretion and independent judgment with respect to matters of client's privileged information. You must also be able to work independently and utilize good judgment as the decisions you make will affect the operations of the company and of our clients. For our clients, many of them will view you as an advisor/consultant/ representative for the company's products and services., * 2 to 5 years of experience with end user support/desktop support * Security First Mindset * Excellent written and verbal communication skills * Flexibility to adjust to new tasks and shifting priorities as client or company needs change * Strong interpersonal skills to interact positively with clients, co-workers, and leadership * Self-motivated and able to work both independently and as part of a team * Maintain a professional appearance and demeanor at all times. * Ability to handle stress well and work quickly to meet clients' up-time requirements * Possess a valid driver's license, clean driving record, and maintain reliable transportation * Able to pass a criminal background check and a drug test * Willing to periodically work on-call rotations ## Description * Answer incoming support calls, emails, and chat requests. * Troubleshoot hardware, software, network, and connectivity issues. * Provide remote and onsite technical assistance. * Resolve issues within established timeline. * Escalate complex issues when necessary. * Create, update, and close support tickets accurately. * Acknowledge new tickets promptly. * Maintain detailed notes documenting troubleshooting steps and resolutions. * Prioritize tickets based on urgency and impact. * Follow up with clients to ensure issues are resolved. * Able to diagnose workstation, server, printer, and application problems. * Troubleshoot Microsoft 365, email, and cloud service issues. * Assist with user account management, password resets, and permissions. * Support cybersecurity tools and endpoint protection platforms. * Assist with workstation deployments and equipment replacements. * Communicate professionally and effectively with clients. * Enter time daily and accurately. * Manage workload efficiently with minimal supervision * Work closely with cross-functional teams (security, operations, etc.) to ensure seamless integration and functionality. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)