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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Plant Riverside, LLC - **Location:** Savannah, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Backup Devices, Cyber Security, Data Recovery, Data Security, Issue Tracking Systems, Virtual Private Networks (VPN), PCI Data Security Standards, Software Engineering, Wi-Fi Technology, Information Technology - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6b4fd9f8364b8c4b ## About the Role Do you have experience in Property management systems (PMS)?, Do you have a Bachelor's degree?, * Bachelor degree in IT or related preferred * 3+ years professional IT experience * Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone. * Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement. * Hospitality PMS/POS system experience required. * Hospitality Technologies experience required. ## Description The IT Manager oversees all aspects of the hotel's technology infrastructure, ensuring secure, efficient, and scalable systems that support operations, guest experience, and staff productivity. This role requires a strategic leader with strong technical expertise, operational awareness, and a hands-on approach to problem-solving., * Collaborate with SVP, IT and Director of IT Security on oversight of the IT Managed Service Provider and Managed Security Services Provider partners. * Achieve and exceed goals including performance goals, budget goals, team goals, etc. * Comply with company IT policies and procedures and internal controls. * Inspire and establish a consistent understanding of company core culture. * Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations. * Prepare IT budget and monitor department's performance with respect to the same. Perform any necessary follow-up, including forecasting. * Ensure hotels' compliance on all regulatory IT requirements (e.g., PCI-DSS, GDPR, company requirements). * Review and renegotiate IT vendor and service contracts, keeping company global service partner relationship and MSA's in consideration. * Oversee property-wide technology upgrades or capital projects. * Conduct and maintain a full IT systems tech stack detail of all platforms (PMS, POS, Sales & Catering, Accounting, etc.). * Work with company Security leaders to perform IT risk assessments and assess cybersecurity protocols. * Maintain and test backup and disaster recovery systems to ensure readiness. * Meet with hotel leadership to align technology with operational goals. * Train hotel staff on IT procedures and best practices as needed. * Monitor the performance of hotel IT systems (servers, PMS, POS, network, Wi-Fi, etc.). * Troubleshoot and resolve user-reported technical issues. * Utilize MSP ticketing system to maintain trending data of all support issues and analyze to communicate best practices changes if/when needed. * Ensure network and data security SOPs (firewalls, antivirus, VPNs). * Manage user access and credentials for systems and applications. * Oversee backup procedures and data recovery readiness. * Coordinate IT support for guest-facing technology (in-room entertainment, Wi-Fi, mobile key, etc.). * Provide on-site support for any system outages or disruptions. * Maintain a visible presence within hotel departments to support operational tech needs. * Perform other reasonable job duties as requested by leadership. ## Related Videos - [Hate organising your photos? 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