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# Help Desk

- **Company:** BCforward
- **Location:** Addison, TX, United States
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, IBM ViaVoice, Issue Tracking Systems, Microsoft Software
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74d576f5d435f581

## About the Role

Do you have experience in Ticketing system technical support?, We are seeking a Service Desk Analyst to join our dynamic team. The ideal candidate will have strong experience in first line support, Microsoft application troubleshooting, and multi-channel client care and a proven ability to resolve incidents efficiently, document tickets clearly, and meet operational metrics in a fast-paced environment., * Proficiency in supporting Microsoft applications and enterprise desktops.

 * Strong customer service skills with clear verbal and written communication.
 * Ability to handle multiple concurrent chats and meet defined service levels and quality metrics.
 * Experience with ticketing tools and accurate incident documentation.

Preferred Skills:

 * Background in a 24x7 service desk or contact center environment.
 * Familiarity with ITIL practices and incident escalation workflows.

## Description

* Provide first line support to internal employees via voice and chat as part of a 24x7 Global Service Desk.
 * Manage multiple live chats concurrently and deliver technology support for up to two clients simultaneously.
 * Troubleshoot basic issues with Microsoft applications and proprietary systems.
 * Document tickets with clear, detailed notes for escalation to second line teams when needed.


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